Sprinto Hiring Work From Home Support Engineer – Sprinto is accepting applications for the role of Support Engineer. Applicants who have graduated are welcome to apply for this role. Below are the qualifications, eligibility requirements, and all of the information.
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About Sprinto
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round
Sprinto Hiring Work From Home Support Engineer Details
Job Role: Support Engineer
Company Website: sprinto.com
Qualification: Bachelors/Engineering Degree preferred
Experience: 1-3 years
Batch: Any
Salary: As per company standards
Location: WFH
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Respond quickly to a variety of client questions during 24-hour shifts to guarantee constant support coverage.
- Provide quick, courteous, high-quality responses and help over all available channels (email, chat, Slack, video). Support customers with outgoing video calls as requested.
- Handle general questions, integrations, API problems, and other technical troubleshooting for Sprinto efficiently by using internal documentation and gaining thorough product expertise.
- Actively spot patterns and bring them to the attention of the appropriate teams. Notify managers or senior specialists of any missing knowledge articles, HelpCenter articles, or other necessary revisions.
- Keep abreast on product advancements, policy modifications, recognized problems, user comments, and a thorough grasp of the Sprinto product, compliance domain, and supported integrations.
- Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback to relevant stakeholders for continuous improvement.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- One to three years of relevant job experience in SaaS technical or customer support.
- Outstanding English communication skills both in writing and speaking Proficient in technical troubleshooting, particularly with cloud, integrations, and API
- Knowledge of the fundamentals of cloud infrastructure providers and change management programs
- A composed and understanding manner, particularly while dealing with difficult client situations.
- Preferably, a bachelor’s or engineering degree
- It is advantageous to have prior Freshdesk experience.
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Benefits
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company-Sponsored Device
- Education Reimbursement Policy
How To Apply For Sprinto Hiring Work From Home Support Engineer
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍