Agoda Hiring For Customer Service Specialist: Agoda is hiring candidates for the role of customer service specialist. Below is the detailed job description.
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About Agoda
Agoda.com is an online travel company based in Singapore that primarily serves customers in the Asia-Pacific area. It also has facilities in Bangkok, Thailand. Reservations for hotels, flights, ground transportation, and activities can be made easier with Agoda. It belongs to Booking Holdings as a subsidiary.
Agoda Hiring For Customer Service Specialist Details
Job Role: Customer Service Specialist
Company Website: www.agoda.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Gurugram
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Using our contact channels (phone, email, and live chat), provide exceptional customer service and attend to the demands of our clients (partners and guests).
- After receiving the necessary training, it is necessary to support a variety of Agoda products (hotels, flights, activities, and more) in order to meet corporate needs.
- Competently respond to a large number of client and consumer requests.
- You will be responsible for achieving both team and individual goals (KPIs).
- Comprehend and implement corporate strategy, and enhance customer service by implementing self-service.
- Find ways to improve the job process on a constant basis.
- Work together and communicate with team supervisors in an efficient manner.
- When necessary, carry out administrative tasks in an office setting.
- Must exhibit a high level of discretion and integrity. Ensure that client information is always kept private.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- We are seeking somebody with a strong command of both written and spoken English.
- It is preferred to speak and write Hindi fluently.
- It is preferred to have at least one year of experience working in a contact center and providing customer care.
- Characteristics: Positive outlook, zeal, attention to detail, accountability, dependability, morality, and goal-orientedness.
- Attentiveness, empathy, consistency, patience, persuasion, impeccable telephone manners, and communication skills are all examples of customer service talents.
- Excellent problem-solving abilities and analytical thinking.
- Tolerance for stress and the ability to function in a demanding setting.
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How To Apply For Agoda Hiring For Customer Service Specialist
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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