Genpact Hiring Freshers For Technical Associate IT Support – Genpact is accepting applications for the role of Technical Associate IT Support. Applicants who have graduated are welcome to apply for this role. Below are the qualifications, eligibility requirements, and all of the information.
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About Genpact
Legally based in Bermuda, Genpact is a professional services company with its main office in New York City. Presently, the organisation has over 100,000 employees and serves customers in more than 30 nations globally. In 2021, Genpact, which is listed on the NYSE, brought in US$3.71 billion in sales.
Genpact Hiring Freshers For Technical Associate IT Support Details
Job Role: Technical Associate IT Support
Company Website: www.genpact.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Hyderabad
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Serve as the point of escalation for calls that are escalated or unresolved.
- To maintain a high level of customer service for all support inquiries and to follow all service management guidelines, expand your customer service responsibilities and encourage the customer service ethic.
- Reporting to high management on a regular basis and representing the service desk at meetings and evaluations.
- Make sure employees are proactive in addressing user issues and take responsibility for them.
- Assign more complicated calls to the appropriate IT support staff.
- When issues cannot be fixed internally, make arrangements for outside expert assistance.
- Maintaining current documentation and knowledge management systems
- Participate in and abide by the IT Operations Manual and the Quality System.
- Monitor and provide management with statistics as needed or on a regular basis.
- Determine and take responsibility for users’ training needs.
- Examine incident patterns and, with permission, suggest and carry out measures to lower incident rates.
- Expand the self-service capability’s availability by, for example, offering self-service articles and assistance documents for typical problems that arise across service desks.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Must have a technology and service desk background
- Graduate in any stream
- ITIL certification
- Multitasking skills.
- Ability to pay attention to detail.
- Proven work experience as operations supervisor
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Excellent written and verbal skills
- Experience/understanding of ITIL methodology
- The ability to multitask across multiple incidents
- Understanding of SLAs and KPIs
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How To Apply For Genpact Hiring Freshers For Technical Associate IT Support
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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