Herman Miller Hiring Associate Technology Support Representative: Herman Miller is hiring candidates for the role of Associate Technology Support Representative. Below is the detailed job description.
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About Herman Miller
MillerKnoll, Inc., operating under the name Herman Miller, is an American corporation that manufactures home furnishings, office equipment, and furniture. The Aeron chair, Noguchi table, Marshmallow sofa, Mirra chair, and Eames Lounge Chair are some of its most well-known designs. Under Robert Propst, who was the research director at the time, Herman Miller is also recognized for having invented the office cubicle (initially called the “Action Office”) in 1968.
Herman Miller Hiring Associate Technology Support Representative Details
Job Role: Associate Technology Support Representative
Company Website: www.hermanmiller.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Bengaluru
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Offer first-line assistance for service requests and IT-related problems by phone, email, or chat.
- In the ticketing system, record and classify user questions to guarantee precise recording of issues that are reported.
- Follow established protocols to fix common hardware, software, and network-related problems.
- Help users with routine procedures like program installations, account unlocking, and password resets.
- When necessary, escalate complicated problems to higher-level support teams or service desk analysts.
- Throughout every interaction, act professionally and helpfully to provide exceptional customer service.
- To make sure problems are fixed to end customers’ satisfaction, follow up with them.
- Help keep the knowledge base current by recording fixes for frequent problems.
- Take part in workshops and training events to develop your technical expertise and customer service abilities.
- To resolve issues, collaborate with business partners using all forms of communication.
- To guarantee prompt resolution and appropriate group ownership of problems, adhere to service level agreements.
- Receive end-user requests and forward them to the appropriate parties for fulfillment.
- Fulfill additional duties as asked in order to meet company goals.
- Give team members access to support information to enhance the overall end-user support experience.
- To enhance the overall support experience, collaborate closely with higher-level support teams.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- A postgraduate or graduate degree in engineering, technology, or a related field.
- Outstanding interpersonal and communication abilities in both written and spoken English Proficiency in working both independently and collaboratively.
- Willing to work weekends, on-call, and early morning hours in the US, UK, and India if necessary.
- Capacity to engage in several projects, tasks, and priorities in a productive workplace.
- Focuses on details and achieves quality.
- Takes a positive stance when offering and accepting criticism.
- Has references from prior interactions attesting to high levels of client satisfaction.
- Capacity to follow instructions, accept constructive criticism, and complete tasks by the deadline (SLAs & OLAs)
- Respect the processes and guidelines established for the position, the group, and the company.
- knowledge of Windows operating systems, Microsoft Office products, and fundamental IT ideas.
- Excellent interpersonal and communication skills, with an emphasis on customer service.
- Experience with a service management solution, such as Jira, is required.
- Time-management and organizational abilities to efficiently prioritize and manage several projects.
- The capacity to pick things up fast in a fast-paced setting and follow directions.
- Fundamental troubleshooting abilities and a readiness to advance technological knowledge.
- Knowledge of ticketing systems (not necessary, but recommended).
- A minimum of two to four years of experience in a comparable application support position.
- Prior experience working remotely with clients outside of India, ideally in the US and Europe.
- Expertise in determining the root causes of mistakes or interruptions through causal analysis and evaluation.
- Familiarity with the procedures of IT support systems.
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How To Apply For Herman Miller Hiring Associate Technology Support Representative
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