For the position of Operations Associate, VKYC, PhonePe is now accepting applications for its Bengaluru, India locations. The following contains all the information on the PhonePe Recruitment Drive.
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About PhonePe
With its headquarters located in Bengaluru, Karnataka, India, PhonePe is a worldwide corporation that offers digital payments and financial services. In December 2015, Sameer Nigam, Rahul Chari, and Burzin Engineer established PhonePe. August 2016 saw the launch of the PhonePe app, which is based on the Unified Payments Interface (UPI).
Eleven Indian languages are available for the PhonePe app to use. Through it, customers can send and receive money, top up data cards, recharge DTH and mobile services, pay for utilities, make in-store purchases, and send and receive money.
PhonePe Hiring Operations Associate Details
Job Role: Operations Associate, VKYC
Company Website: www.phonepe.com
Qualification: Graduation
Experience: 0 – 2 Years
Batch: Recent Batches
Salary: As per Company Standards
Location: Bengaluru, India
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Keep your word and put the needs of the consumer first in all that you do.
- Respond to simple questions on transactions and PhonePe accounts.
- Flexibility in switching between data and phone channels.
- Observe the prescribed procedure instructions in order to resolve the issue.
- Gain the trust of your clients by their interactions.
- Capacity to achieve daily and hourly production targets.
- Utilize internal resources and procedures to promote resolution.
- Raise the necessary level of support from the appropriate teams in order to address consumer concerns.
- Make suggestions for process enhancements.
- Engage and inform clients so they can make the most of PhonePe.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Possess outstanding verbal and writing communication skills.
- Possess a strong capacity for learning.
- Engage in active listening and handle objections skillfully.
- Possess a strong sense of client orientation and the capacity to adjust or react to various situations
- Be receptive to criticism, adaptable, and a team player.
- Capacity to efficiently prioritize, multitask, and manage time.
- Must be able to communicate in both Hindi and English.
- Completion of 10+2+3 is required.
- 1-2 years of experience working in a customer-facing position.
- It is recommended if one is multilingual in both spoken and written South Indian languages.
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How To Apply For PhonePe Hiring Operations Associate
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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