Deltek Hiring For WFH Support Services Analyst – Deltek is hiring for a Support Services Analyst position. It’s a Pan India work-from-home Hiring so anyone from anywhere can apply for this job. Below are the job description, eligibility requirements, and information.
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About Deltek
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Deltek Hiring For WFH Support Services Analyst Details
Job Role: Support Services Analyst
Company Website: Deltek.com
Qualification: Any Bachelor’s Degree
Experience: 4 Years
Batch: Any
Salary: As per market standard
Location: Work From Home
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
The Support Services team, which makes use of top-tier CRM technologies like Sales Force and other apps, will include the Support Services Analyst. In addition to being an expert in support, the Support Services Analyst at Deltek|Replicon is also a skilled researcher, tester, and advisor to both product management and customers.
- Address all allocated requests within the time frame established by the Product Support Associate (Tier 1) and resolve the Application Support questions and problems that have been turned over by the Associate Support Analysts (Tier 1).
- Assume full responsibility and ownership for problems from the outset to a successful conclusion. To expedite the resolution process, adhere to the escalation procedure.
- Effective and effective collaboration with various departments to avoid delays in the resolution process
assisting the customer in implementing Replicons goods and utilizing technology in a variety of ways to configure the product. - Assisting the customer in implementing Replicons goods and utilizing technology in a variety of ways to configure the product.
- Correctly recording in our CRM system customer encounters, troubleshooting procedures, and solutions.
- Strong grasp of the product’s limitations and recommendations on how to make it better.
- Comprehending other SaaS-based products’ concepts logically in order to fulfill integration demands.
- Proactively spotting patterns or reoccurring problems and suggesting changes to procedures or products to reduce the likelihood of similar occurrences in the future.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Four years or more of experience supporting software applications and/or infrastructure
- Knowledge of hardware, software applications, basic networking, and Web technologies
- Familiarity with Windows platforms, including setup (such as setting up Internet application servers, SSO settings, APIs, and Webservices).
- Knowledge of the database administration systems Oracle or SQL Server.
- Outstanding written, verbal, listening, and interpersonal communication abilities
- The capacity to interact politely and tactfully as well as to handle and resolve difficult circumstances in a professional way
- Capacity to manage several projects or activities at once and function well both alone and in a group
- Willing to operate in a setting with continuous support
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How To Apply For Deltek Hiring For WFH Support Services Analyst
The link below will allow all interested and qualified applicants to apply online as soon as possible.