Wipro Hiring Freshers For Service Desk Analyst | Any Graduate Can Apply

Wipro Hiring Freshers For Service Desk Analyst – Wipro is hiring for a Service Desk Analyst position. Below are the job description, eligibility requirements, and information.

Join Below To Get Instant Jobs Update and Alerts

About Wipro

Wipro, an Indian multinational organisation, is a provider of information technology, consulting, and business process services. It is stylized in lower case as wipro. It is among the top Big Tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robots, artificial intelligence, and data analytics.

Wipro Hiring Freshers For Service Desk Analyst Details

Job Role: Service Desk Analyst

Company Website:  https://www.wipro.com/

Qualification: Any Graduate

Experience: Freshers

Batch: Any

Salary: As per market standard

Location: Pune, India

Last Date: ASAP

Also Apply:

Google Hiring Content Specialist | Apply Now

Roles & Responsibilities

Below are the Roles & Responsibilities –

• Answer all client inquiries by phone, chat, email, and portal; get to know each client and their specific applications and procedures
• Understand the basic functions of frequently used hardware, software, and other devices.
• Accurately log all service desk tickets using the designated tracking software in accordance with standard operating procedures for the service desk.
• Make sure that the scorecard for TAT, SLA, and hits is kept up to date in accordance with the SoW.
• Handle every inquiry and escalate if necessary in accordance with the established helpdesk policies and guidelines.
• Keep logs of incidents, issues, and their resolutions.
• Update and monitor client data and status
• Forward any comments, recommendations, or customer escalations to the relevant internal staff.
• Determine and recommend ways to make processes, procedures, etc. better.

Also Apply:

Lakhani Financial Services WFH Hiring Multiple Role | Apply Now

Required Skills & Qualifications

Below are the Required Skills & Qualifications –

• Continuous Status Reporting and Customer Focus with regard to Testing and its Implementation.
• Maintain high standards for customer interactions in terms of email content, monitoring defect reports, phone conversations, business manners, etc.
• Deliveries on schedule – WSRs, Test management repository’s important dashboard updates and test execution report.
• Correct effort updates in TMS, eCube, and other project-related trackers.
• Prompt client service, with no complaints from either the internal or external parties.

Also Apply:

Clinic Mind WFH Hiring For Enrollment Specialist | Apply Now

How To Apply For Wipro Hiring Freshers For Service Desk Analyst

The link below will allow all interested and qualified applicants to apply online as soon as possible.