Diebold Nixdorf Hiring Technical Support Associate | Apply Now

Diebold Nixdorf Hiring Technical Support Associate: Diebold Nixdorf is hiring recent graduates for the position of technical support associate. Diebold Nixdorf is holding a hiring campaign off campus. Details, eligibility, and the job description for Diebold Nixdorf are provided below.

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About Diebold Nixdorf

Diebold Nixdorf is an American multinational financial and retail technology company that specializes in point-of-sale terminals, physical security products, software, and related services for the global financial, retail, and commercial markets. It also manufactures, sells, installs, and maintains self-service transaction systems (such as ATMs and currency processing systems). At the moment, Diebold Nixdorf employs over 23,000 people and has its headquarters in the Akron, Ohio, region. The corporation is also present in about 130 countries. Diebold Safe & Lock firm was the new name for the firm after it was renamed from Diebold Bahmann Safe Company, which was founded in Cincinnati, Ohio, in 1859. Detroit National Bank purchased the largest commercial bank vault in the world from Diebold Safe & Lock Company in 1921.

Diebold Nixdorf Hiring Technical Support Associate Details

Job Role: Technical Support Associate

Company Website: https://www.dieboldnixdorf.com/en-us/

Qualification: Graduate

Experience: Freshers (0-4 Years)

Batch: Recent Batches

Salary: As per company standards

Location: Hyderabad

Last Date: ASAP

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Roles & Responsibilities

Below are the Roles & Responsibilities –

• It is your responsibility as a support Desk Coordinator to respond promptly to incoming customer support inquiries by offering proactive user helpdesk services.
• Examine and fix Issues with network hardware and software are handled, software is distributed, tickets are created and updated to reflect changes, and acceptable levels of customer interaction and communication are ensured.
• To complete tasks, make use of the resources and tools that are available, especially remote tools.
• Communicates with internal and external departments and assists in resolving simple to moderately complicated questions.
• Resolves problems that team members with less experience have escalated.
• Alerts manager in advance to possible issues and makes suggestions for improvement.
• Reports about incorrect master data.
• Informs team members with less experience about procedure and other variations.
• Updates and confirms KScout trees and USU solutions following validation by level 2 or solution experts.
• Verifies that the data in the knowledge base and solution tree is current and applied correctly to resolve client concerns.
• Defines and suggests best practices as well as additional process enhancements.
• Makes certain that the set KPIs are met.

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Required Skills & Qualifications

Below are the Required Skills & Qualifications –

• Requires at least 15 years of formal education (non-vocational courses).
• Technical background, such as training in mechanics, information electronics, or SW abilities, OR fundamental professional understanding of customer service concepts and procedures in a BPO setting.
• Strong technical expertise in maintaining hardware and SW environments particular to customers.
• Strong mastery of the English language.
• Computer proficiency, particularly with the Microsoft Office suite.
• Willingness to work graveyard shifts and other rotating shift arrangements in accordance with company and customer needs.
• Ready to work in a rotating Week Off model as needed by the business or customers.
• Proficiency in client orientation, teamwork, communications, and procedures.
• Requires education or comparable job experience.
• Minimum of 0–4 years of relevant experience, or a comparable level of education and training combined with expertise in network service desk support.

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How To Apply For Diebold Nixdorf Hiring Technical Support Associate

The link below will allow all interested and qualified applicants to apply online as soon as possible.