Genpact Hiring Technical Associate: Genpact is now seeking both experienced and fresh applicants for the role of Technical Associate – Service Desk L1. The following contains all of the information regarding Drive.
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About Genpact
Legally based in Bermuda, Genpact is a professional services company with its main office in New York City. Presently, the organisation has over 100,000 employees and serves customers in more than 30 nations globally. In 2021, Genpact, which is listed on the NYSE, brought in US$3.71 billion in sales.
Genpact Hiring Technical Associate Details
Job Role:Â Technical Associate
Company Website:Â www.genpact.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: 3 – 7 LPA* (Expected)
Location:Â Hyderabad, India
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Respond to requests and complaints raised via different ticketing systems within predetermined SLAs.
- Must handle both voice and non-voice tickets at the same time.
- In charge of providing IT assistance to board members and executive leadership.
- A thorough grasp of technological gear, such as projectors, printers, tablets, laptops, desktop PCs, and scanners.
- Investigates and fixes small problems with wireless, networks, switches, or printers; reports significant problems (network, wireless, etc.) to information technology (IT).
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Working familiarity with Office 365 and other PC/LAN applications, as well as Internet browsers (Internet Explorer, Chrome, Safari).
- Configure and set up computer systems.
- Troubleshooting browser, OS, MDM, and Standard Office Suite problems.
- Second-level support for multi-function devices, thin clients, desktops, laptops, printers, and scanners.
- Troubleshooting apps that are specialized to businesses.
- Provisioning of users for different business programs (ERP).
- Support projects including new transitions, ramp-ups and ramp-downs, business migrations, and site consolidations.
- Support Infrastructure Projects (Renovations, Upgrades, Migrations, and New Technology Rollouts).
- Knowledge Management: Make certain that all issues make use of the knowledge articles.
- Offer other IT teams “hands and feet” support for any planned activities.
- Install and set up operating systems, software, and hardware on computers.
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How To Apply For Genpact Hiring Technical Associate
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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