PowerSchool Recruitment For Associate Technical Support Engineer: Both experienced and fresh applicants are being considered for the Associate Technical Support Engineer position at PowerSchool. The following contains all of the information regarding Drive.
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About PowerSchool
North America’s top supplier of cloud-based educational software for grades K–12 is PowerSchool (NYSE: PWSC). Its goal is to provide the education ecosystem with unified technology so that teachers and students can each reach their own potential in the method that works best for them. The common objective of enhancing student outcomes is shared by parents, instructors, administrators, and students through PowerSchool. It assists school districts and teachers in effectively managing state reporting and related compliance, special education, finance, human resources, talent, registration, attendance, funding, learning, instruction, grading, assessments, and analytics on a single, integrated platform, from the office to the classroom to the home.
PowerSchool Recruitment For Associate Technical Support Engineer Details
Job Role: Associate Technical Support Engineer
Company Website: www.powerschool.com
Qualification: Graduate
Experience: 0-2 Years
Batch: Recent Batches
Salary: 3 – 7 LPA* (Expected)
Location: Bangalore, India
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Responds to, assesses, and ranks inbound help requests via phone, email, and chat from users having issues with networking, hardware, software, and other computer-related technologies.
- Identifies issues, looks into them, offers solutions, and follows up with clients as necessary. Escalates more complicated situations to the relevant team.
- Uses an issue management database to log and track calls, keep track of past interactions, and provide relevant problem documentation.
- Creates common statistics reports, including incident reports from the support desk.
- Speaks with programmers to clarify software bugs or suggest modifications to programs.
- May test gear and software to see how user-friendly they are and whether they will help users do their tasks.
- Any other responsibilities as delegated.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- 0–2 years of previous technical support experience.
- Proficient with the Microsoft Office suite; familiarity with Salesforce desirable.
- Preferably, prior CRM experience.
- Strong time management and attention to detail.
- Strong communication abilities both in writing and speaking.
- Strong conflict-resolution and customer service abilities.
- Capacity to manage several projects with a high workload, frequent setbacks, and schedule modifications.
- Associate’s degree or comparable job experience, as well as the ability to work rotating weekends and holidays.
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How To Apply For PowerSchool Recruitment For Associate Technical Support Engineer
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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