Fresh Prints Hiring Customer Service Associate – Fresh Prints is accepting applications for the role of Associate. Applicants who have graduated are welcome to apply for this role. Below are the qualifications, eligibility requirements, and all of the information.
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About Fresh Prints
Fresh Prints is the hottest collegiate apparel brand that has been growing at over 60% for a decade! We have 400+ students who will contribute significantly to our revenue in the next 12 months.
At Fresh Prints, one of our guiding principles is “Start and End with the Customer”. We take that very seriously. As a Customer Experience Associate, you’ll be the face for Fresh Prints and will define the experience our customers get.
We’re looking for an energetic, patient, and communicative professional. Someone who loves helping other people when they’re frustrated or stressed. You need to be hands-on and have a finger on the pulse of every team. We need someone who would treat every customer as a long-time friend and make sure that they have an incredible experience every time they interact with Fresh Prints. You should be an active listener and be able to think on your feet to tackle challenging customer problems.
Fresh Prints Hiring Customer Service Associate Details
Job Role: Customer Service Associate
Company Website: www.freshprints.com
Qualification: Graduate
Experience: 1 – 5 Yrs
Batch: Any
Salary: $700 – $900 base pay per month (₹58,650-75,400)
Location: Work From Home
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Field inbound customer calls, texts, and chats On a day to day basis, this means:
- Communicate with clients, answer their questions, resolve issues, and update records.
- Coordinate with internal teams to offer resolutions to clients.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- 1 – 5 years of previous customer service experience
- At least 1 year of experience with help desk software like Fresh Desk or Zen Desk
- Experience with both phone-based customer service and chat-based customer service
- Neutral Accent
- Positive attitude
- Calm under pressure
- Good problem-solving skills
- Flexibility to work EST hours
- Relentlessly optimistic. Even the toughest problems don’t get you down.
- A great listener. You’re empathetic and you love guiding people through problems.
- A great writer. You can clearly explain complex ideas and resolutions over email.
- Diligent. You’re an i dotter and a t crosser. People rely on you because they know you sweat the small stuff.
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Compensation & Benefits
- $700 – $900 base pay per month
- Monthly Night Shift Allowance
- The opportunity to learn a lot rapidly
- Working in a great culture. We’re a talented, engaged, and ambitious team dedicated to building a business together. We work very hard but we’re also very good to each other. The entire Fresh Prints team is kind, open, informal, and caring. We earnestly support each other in our personal and professional goals.
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Details (Other expectations from the role)
- This is a remote role
- This role requires someone who is comfortable working night shifts
- Work timings are 6:30 PM – 3:30 AM Indian Standard Time
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How To Apply For Fresh Prints Hiring Customer Service Associate
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍