Adit Hiring Work From Home For Technical Support Representative: Adit is hiring freshmen for the position of technical support representative from home. Adit is holding a hiring campaign off campus. The position is open to applications from freshmen. The Adit Job Description, Eligibility, and Specifications are shown below.
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About Adit
Dental software that enables clinics to centrally manage patient forms, online scheduling, text messages, emails, analytics, reviews, and payments. Get insights on Google Ads, marketing efforts, and more with just one simple subscription.
Adit Hiring Work From Home For Technical Support Representative Details
Job Role:Â Technical Support Representative
Company Website:Â adit.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location:Â Work From Home
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Assist clients with exceptional technical support over the phone and through other speech channels.
- Diagnose and fix technical and software problems pertaining to our SaaS solutions.
- Help consumers with questions about usage, configuration, and installation of the product.
- Keep a record of every customer encounter in our ticketing system, along with the specifics of the problem and the measures taken to fix it.
- Handle complicated technical problems with precision and promptness, and forward them to the right teams—developers, senior support personnel, etc.
- Work together with cross-functional teams to resolve customer issues and offer suggestions for bettering the product.
- To improve technical support service, stay current on product knowledge, industry trends, and best practices.
- Participate in the creation and upkeep of FAQs, knowledge base articles, and support material.
- Make sure that all customers are satisfied and that problems are resolved quickly in order to deliver great customer service.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- A track record of success in a technical support specialist or related position, ideally with an emphasis on SaaS and voice support.
- Strong technical acumen and the capacity to diagnose and fix problems with software.
- Strong oral communication abilities and the capacity to explain complicated technical ideas to clients in an understandable and efficient way.
- Knowledge with SaaS products and a solid grasp of the underlying principles and technology.
- Ability to track support issues and manage customer contacts through the use of ticketing systems or customer relationship management (CRM) technologies.
- The capacity to work autonomously, set priorities, and efficiently manage one’s time in order to fulfill service level agreements.
- To deliver outstanding support experiences, one must possess patience, empathy, and a customer-centric mindset.
- The ability to work a flexible schedule that includes working weekends and evenings to handle customer support operations.
- A technical foundation, such as computer science, computer engineering, MCA, MSCIT, B.tech, M.tech, etc., should be the focus of education.
- Should be very skilled in troubleshooting and diagnostics and customer-focused.
- Excellent verbal and writing communication skills are required; ideally, candidates will have experience working with customers abroad.
- Willing to work the 8:00 p.m. to 5:00 a.m. IST US shift.
- Installation and implementation experience with products is a bonus.
- It will be advantageous to know about switches, networking, routers, and VoIP.
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How To Apply For Adit Hiring Work From Home For Technical Support Representative
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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