Cactus WFH Hiring For Customer Service & Operations: Cactus is hiring candidates for work from home opportunity. Below is a detailed description of the job.
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About Cactus
We provide academic publishers and researchers with AI-powered scholarly publishing solutions; researchers with editorial, translation, education, and training solutions; global life science organisations with tactical and strategic scientific content solutions; and researchers with solutions for science dissemination and engagement with peers, the public, and policymakers for broader research outreach.
We support seed and early-stage companies that align with our goal of using science and technology to address global issues.
Cactus WFH Hiring For Customer Service & Operations Details
Job Role: Customer Service & OperationsÂ
Company Website:Â cactusglobal.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location:Â WFH
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Examine both quantitative and qualitative feedback data to find patterns, areas that need work, and possible service gaps.
- Work together with clients on inquiries, escalation, and resolution (via chats, emails, and phone calls).
- Work together with cross-functional teams (tech, product, customer service, etc.) to create action plans based on insights from feedback.
- Create and put into place a strong feedback gathering procedure to methodically compile client information from several touchpoints.
- To guarantee successful implementation and an influence on service quality, monitor and follow the development of initiatives motivated by feedback.
- Create reports and presentations on a regular basis to share findings and suggestions with stakeholders.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- New applicants are encouraged to apply. It is desirable that candidates have 0–3 years of experience.
- Customer service experience is valued.
- A bachelor’s degree or above.
- Excellent analytical abilities with the capacity to decipher data and extract useful information.
- Outstanding presentation and communication abilities, with the capacity to communicate findings to a variety of audiences.
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How To Apply For Cactus WFH Hiring For Customer Service & Operations
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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