Cactus WFH Hiring For Customer Service & Operations | Apply Now

Cactus WFH Hiring For Customer Service & Operations: Cactus is hiring candidates for work from home opportunity. Below is a detailed description of the job.

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About Cactus

We provide academic publishers and researchers with AI-powered scholarly publishing solutions; researchers with editorial, translation, education, and training solutions; global life science organisations with tactical and strategic scientific content solutions; and researchers with solutions for science dissemination and engagement with peers, the public, and policymakers for broader research outreach.

We support seed and early-stage companies that align with our goal of using science and technology to address global issues.

Cactus WFH Hiring For Customer Service & Operations Details

Job Role: Customer Service & Operations 

Company Website: cactusglobal.com

Qualification: Graduate

Experience: Freshers/Experienced

Batch: Recent Batches

Salary: As per company standards

Location: WFH

Last Date: ASAP

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Roles & Responsibilities

Below are the Roles & Responsibilities –

• Examine both quantitative and qualitative feedback data to find patterns, areas that need work, and possible service gaps.
• Work together with clients on inquiries, escalation, and resolution (via chats, emails, and phone calls).
• Work together with cross-functional teams (tech, product, customer service, etc.) to create action plans based on insights from feedback.
• Create and put into place a strong feedback gathering procedure to methodically compile client information from several touchpoints.
• To guarantee successful implementation and an influence on service quality, monitor and follow the development of initiatives motivated by feedback.
• Create reports and presentations on a regular basis to share findings and suggestions with stakeholders.

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Required Skills & Qualifications

Below are the Required Skills & Qualifications –

• New applicants are encouraged to apply. It is desirable that candidates have 0–3 years of experience.
• Customer service experience is valued.
• A bachelor’s degree or above.
• Excellent analytical abilities with the capacity to decipher data and extract useful information.
• Outstanding presentation and communication abilities, with the capacity to communicate findings to a variety of audiences.

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How To Apply For Cactus WFH Hiring For Customer Service & Operations

The link below will allow all interested and qualified applicants to apply online as soon as possible.

All The Best 👍