Tide Hiring For Customer Service Associate: Tide is hiring candidates for the role of customer service associate. Below is the detailed description of the post.
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About Tide
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
Tide Hiring For Customer Service Associate Details
Job Role: Customer Service Associate
Company Website: www.tide.co
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Hyderabad
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Directing daily direct communication with clients by email and chat, as well as over the phone as necessary (make outgoing calls to clients upon their request).
- Observing established protocols and rules, but also taking part in the development of new ones or the enhancement of current ones.
- Delivering a five-star customer experience according to a set of predetermined measures (quality assurance, volume contribution, and customer satisfaction).
- Overcoming difficult banking obstacles such as unknown transactions, late payments, and direct debits;
- Mentoring new team members, offering them your knowledge and expertise, and assisting with routine back office duties.
- Completing a number of specially designed trainings and courses to advance your knowledge and skill set and assist you take the next step in your career with Tide.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- You have experience communicating with members and answering their questions, even if they can be challenging, and you feel at ease speaking with clients over the phone, via chat, or via email. A customer-focused attitude is essential!
- You have worked as a customer service representative for one to four years.
- You are prepared to respond to client inquiries via email, phone, or chat.
- You like coming up with creative solutions to challenging issues.
- You always keep an eye out for persistent problems and assist in developing new procedures to address them.
- You are at ease utilizing Jira, GSuite, and Kustomer, among other industry technologies.
- Your proficiency in written and spoken English is excellent (C1 or higher).
- You have excellent organizational abilities and morale, and you are proactive and prepared to make judgments.
- You’ve worked in customer service with relevant experience.
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How To Apply For Tide Hiring For Customer Service Associate
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍