Cactus Work From Home Hiring For Associate Quality Support Service – Cactus is accepting applications for the role of Associate Quality Support Service. Applicants who have graduated are welcome to apply for this role. Below are the qualifications, eligibility requirements, and all of the information.
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About Cactus
We provide academic publishers and researchers with AI-powered scholarly publishing solutions; researchers with editorial, translation, education, and training solutions; global life science organisations with tactical and strategic scientific content solutions; and researchers with solutions for science dissemination and engagement with peers, the public, and policymakers for broader research outreach.
We support seed and early-stage companies that align with our goal of using science and technology to address global issues.
Cactus Work From Home Hiring For Associate Quality Support Service Details
Job Role: Associate Quality Support Service
Company Website: cactusglobal.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Any
Salary: As per company standards
Location: Work From Home
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Resolving Client Feedback: Take responsibility for client concerns by comprehending the problems and feelings at play. Your objective will be to address feedback in a way that ensures clients don’t experience the same problems again.
- Changing Customer Experiences: Use good communication and problem-solving techniques to turn unhappy customers into happy ones.
- Complex Situation Management: Resolve difficult client situations with tenacity and exceptional problem-solving skills. Effectively, politely, and sympathetically communicate with both internal and external clients.
- Process Understanding: Acquire a thorough grasp of the internal delivery procedures used by different teams, services, and markets. Take the required actions to guarantee that upcoming tasks for clients who have complained satisfy our quality standards.
- Continuous Improvement: Strive to improve all facets of the feedback management and resolution procedure, including the caliber, promptness, and effectiveness of the client resolutions offered.
- On-time Resolution: Reach turnaround time (TAT) for resolutions and offer suggestions for improving existing offerings. Verify fresh ideas that clients have proposed and exchange knowledge about consumer behavior and industry trends.
- Stakeholder Coordination: Work closely with internal stakeholders to guarantee that clients’ problems are satisfactorily addressed the same day. For urgent escalations, prompt action and follow-ups are essential.
- CSAT Maintenance: During customer interactions, use a variety of touchpoints to drive and sustain Customer Satisfaction (CSAT) levels in accordance with Service Level Agreements (SLAs). Rethink the customer experience and journey for all communications, including requests, questions, and grievances.
- Process Enhancement Perspectives: As soon as you find process gaps, share your findings and recommendations for change with your management and coworkers.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- A bachelor’s degree in a related subject, or above.
- Strong communication abilities both in writing and speaking; fluency in English is required, while knowing other languages is advantageous.
- A strong focus on the needs of the customer and the capacity to keep clients for life.
- A spirit of cooperation with the capacity to tackle complicated problems by working fluidly across teams and functions.
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How To Apply For Cactus Work From Home Hiring For Associate Quality Support Service
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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