Wipro Recruitment For Service Desk Analyst: Wipro is hiring candidates for the role of service desk analyst. Below is the detailed job description.
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About Wipro
Wipro, an Indian multinational organisation, is a provider of information technology, consulting, and business process services. It is stylized in lower case as wipro. It is among the top Big Tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robots, artificial intelligence, and data analytics.
Wipro Recruitment For Service Desk Analyst Details
Job Role: Service Desk Analyst
Company Website: www.wipro.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Pune
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Answer all client calls, emails, chats, and portal inquiries. Learn about each client and their unique applications and procedures.
- Discover the basic functions of frequently used hardware, software, and other devices.
- Accurately record every service desk ticket using the designated tracking software in accordance with standard operating standards.
- Make that the scorecard is kept up to date with TAT, SLA, and hits in accordance with the SoW.
- Handle all inquiries or report them if they can’t be resolved in accordance with the established helpdesk framework and policies.
- Keep logs of incidents, issues, and their resolution.
- Update and monitor customer information and status.
- Forward any customer comments, recommendations, or escalations to the relevant internal team.
- Determine and recommend ways to make processes, procedures, etc. better.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Aware of the standards for competency. often exhibits (in sections) with no assistance or direction.
- Shows the entire competency range on a regular basis without assistance. extends the ability to challenging and unfamiliar circumstances.
- Applies the competency in every circumstance and acts as a mentor to others.
- Increases organizational competence in the competency area and provides coaching to others. is acknowledged throughout the entire organization and acts as a vital resource for that competency.
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How To Apply For Wipro Recruitment For Service Desk Analyst
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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