Amazon Hiring For Live Support Advisor: Amazon is hiring candidates for the role of live support advisor. Below is the detailed job description.
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About Amazon
To become the most customer-focused corporation on Earth, Amazon.com aims to provide users with access to almost anything they might possibly desire to buy online. Giving customers more of what they want—low pricing, a wide range, and convenience—allows Amazon.com to develop into a top-tier e-commerce platform that keeps growing. Amazon’s innovative culture has been a driving force behind its growth from a website to an e-commerce partner to a development platform. The best technological brains in the world visit Amazon.com to conduct research and develop technologies that enhance the quality of life for buyers and merchants worldwide.
Amazon Hiring For Live Support Advisor Details
Job Role: Live Support Advisor
Company Website: amazon.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Karnataka
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Manage a large number of in-person interactions, mostly via phone calls and maybe chats, and take responsibility for making sure every encounter is settled with a high level of problem-solving and customer focus.
- Address questions in a comprehensive manner by consulting the available documentation, including knowledge base articles, frequently asked questions, and standard operating procedures; if these are not able to be addressed, escalate the matter.
By evaluating and adapting resolution plans to each employee’s evolving needs during live contacts, you can gain the trust of your customers through sympathetic, tailored talks. - Even when there is little information available, respond to employees’ urgent concerns as soon as possible, making sure that the proper paperwork and communication take place.
- Balance process adherence with employees’ requirements by using sound judgment, critical thinking, and reasoning to analyze and decide on real-time solutions for their demands.
- Regularly discuss process modifications with partner teams in order to address cross-functional problems and enhance policies.
- Continue to achieve excellent performance metrics in areas like customer satisfaction ratings, first-contact resolution, and contact handling time.
- Comply with established timetables, which include scheduled meals and breaks, to guarantee reliable coverage and assistance for our round-the-clock contact center operations.
- Exhibit adaptability by working a variety of shifts, such as weekend, evening, and overnight shifts, to serve our international workforce in various time zones.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
A bachelor’s or master’s degree is required.
- 0–10+ years of experience in customer service, human resources, contact centers, or similar roles.
- Proficiency in writing and communicating in English (+85%).
- Flexibility in scheduling (supporting operations around the clock).
- Prior to joining, a 50–100 Mbps internet connection is required.
- Five or more years of experience in human resources, customer service, contact centers, or a related field.
- Knowledge of basic US laws pertaining to leave of absence and accommodations.
- Understanding of state and federal leave and disability laws in the United States.
- Experience offering advice and counsel on complicated employee issues, benefits, and human resources.
- Experience working with clients and a remarkable capacity for empathy.
- Proven capacity to handle client interactions in a fast-paced setting and adapt to workloads that are always changing.
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How To Apply For Amazon Hiring For Live Support Advisor
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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