Mr Cooper Hiring For Customer Service Chat Associate 1: Mr Cooper is hiring candidates for the role of customer service chat associate. Below is the detailed job description.
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About Mr Cooper
Established in 1994, Mr. Cooper Group Inc. (previously known as Nationstar Mortgage Holdings Inc.) has its headquarters situated in the Dallas, Texas, region. Under its corporate umbrella, Mr. Cooper Group owns businesses such as Xome, an online real estate marketplace, and Nationstar Mortgages, LLC, one of the biggest mortgage servicers in the US with a servicing portfolio worth about $937 billion and over 4.3 million clients.
Mr Cooper Hiring For Customer Service Chat Associate 1 Details
Job Role: Customer Service Chat Associate
Company Website: www.mrcooper.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Bengaluru
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Respond to consumer questions and give precise information via chat and incoming phone calls.
- Maintain high levels of customer satisfaction while effectively and efficiently resolving customer complaints.
- Based on interactions, record and update customer information.
- Work together as a team to achieve and surpass performance objectives.
- Observe the policies, rules, and procedures for communication.
- To give clients informed answers, stay current on industry standards and product expertise.
- Attend team meetings and training sessions.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- 0–2 years of expertise in global chat or voice processes.
- Be willing to work in the voice process.
- Although not required, prior mortgage sector experience is preferred.
- A readiness to work rotating shifts and nights.
- At ease working from an office setting.
- Outstanding interpersonal skills and a strong team player.
- Proficiency in writing and oral communication.
- The capacity to manage several tasks at once and perform under duress.
- Basic computer proficiency as well as knowledge of contact center software and CRM systems.
- Excellent problem-solving skills and meticulousness.
- A customer-focused approach and a dedication to offering top-notch support.
- BCom/BBA, BSC, BA, or a comparable degree. Not an MBA or B.tech
- While not required, prior contact center customer care experience is preferred.
- It is preferred to have familiarity with the terms and procedures used in the mortgage sector.
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How To Apply For Mr Cooper Hiring For Customer Service Chat Associate 1
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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