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Tata Consultancy Services Hiring Genesys CTI Developer: Tata Consultancy Services is hiring candidates for the role of Genesys CTI Developer. Below is the detailed job description.

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About Tata Consultancy Services

With its headquarters located in Mumbai, Tata Consultancy Services Limited (TCS) is a global Indian provider of IT services and consulting. It is a member of the Tata Group and has operations in 46 countries and 150 locations. It was stated in September 2023 that TCS employed more than 616,000 people globally. TCS is the most valuable IT service brand globally, the second-largest Indian firm by market capitalization, and the leading Big Tech (India) company. It was the second-largest consumer of US H-1B visas worldwide as of June 2023.

Tata Consultancy Services Hiring Genesys CTI Developer Details

Job Role: Genesys CTI Developer

Company Website: www.tcs.com

Qualification: Graduate

Experience: Freshers/Experienced

Batch: Recent Batches

Salary: As per company standards

Location: Delhi

Last Date: ASAP

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Required Skills & Qualifications

Below are the Required Skills & Qualifications –

  • Five or more years of practical coding and development experience with Genesys Development (including call recording, IVR, conversational AI, chatbots, routing/reporting call flows, and WFM, among other things)
  • Two or more years of expertise enabling contact center solutions on the cloud, with a focus on moving from on-premises to CCaaS cloud solutions.
  • Expertise in developing chatbots and voicebots using AWS Lex and Lambda
  • Four or more years of experience with advanced speech recognition engines (ASRs), IVR applications, and practical development and deployment
  • Writing code for more than four years in popular programming languages including NodeJS, Java,.Net, and Python; familiarity with CICD tools like BitBucket, Jenkins, AWS Code Pipeline, etc.
  • It is advantageous to have prior experience working with CRM programs like SalesForce and ServiceNow.
  • Firsthand knowledge of Genesys-Pure-Cloud or Genesys A plus is active, hands-on installation, configuration, production deployments, and support.

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How To Apply For Tata Consultancy Services Hiring Genesys CTI Developer

The link below will allow all interested and qualified applicants to apply online as soon as possible.

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