Accenture Application Tech Support Practitioner Job: Application Tech Support Practitioners are needed by Accenture. Candidates who meet the requirements may apply for this position; please see the details below. A comprehensive breakdown of the eligibility and application procedures may be found below.
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About Accenture
Leading worldwide provider of professional services, Accenture offers a wide range of products and services in the areas of operations, digital, strategy, consulting, and technology. With the support of the largest delivery network globally, Accenture combines unparalleled experience and specialised skills spanning over 40 industries and all business functions to assist clients in enhancing their performance and generating long-term value for their stakeholders. Accenture, which has over 450,000 employees servicing customers in more than 120 countries, promotes innovation to enhance how people live and work in the world.
Accenture Hiring Application Tech Support Practitioner Details
Job Role: Application Tech Support Practitioner
Company Website: www.accenture.com
Qualification: B.Tech/B.E. in Any Specialization
Batch: Recent Batches
Experience: 0-2 years
Salary: As per Company Standards
Job Location: Bengaluru, India
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- act as the user’s constant point of contact with the programming or system. With exceptional communication skills, we sustain the functionality of our superior systems, driven by a commitment to perfection.
- possesses the capacity to properly pinpoint a client’s issue and then assess and develop a solution using in-depth product knowledge.
- As an Application Tech help Practitioner, you will be in charge of managing service desk operations and provide voice assistance. A typical workday includes interacting with clients, accurately recognising and resolving issues, and ensuring optimal system performance.
- Using the service desk, provide customers with voice support while accurately diagnosing and addressing issues based on in-depth product knowledge.
- Supervise service desk operations to ensure optimal system performance and exceptional customer service.
- Interpret problems for clients and create solutions using superior communication skills and in-depth product knowledge.
- Collaborate with cross-functional teams to provide quick, excellent problem-solving.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications–
- Voice support for service desks and service desk management are essential competencies.
- Strong experience with the processes and practices of IT support.
- Knowledge of incident and problem-solving methodologies.
- Exceptional communication and interpersonal skills.
- Ability to collaborate with people in a group environment. Additional Information: The ideal candidate will have one to two years of experience managing a service desk.
- The ideal candidate will have a strong background in computer science, information technology operations, or a related field.
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