Accenture Hiring Freshers For Customer Service Associate – Accenture is accepting applications for the role of Customer Service Associate. Applicants who have graduated are welcome to apply for this role. Below are the qualifications, eligibility requirements, and all of the information.
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Accenture About
Leading worldwide provider of professional services, Accenture offers a wide range of products and services in the areas of operations, digital, strategy, consulting, and technology. With the support of the largest delivery network globally, Accenture combines unparalleled experience and specialised skills spanning over 40 industries and all business functions to assist clients in enhancing their performance and generating long-term value for their stakeholders. Accenture, which has over 450,000 employees servicing customers in more than 120 countries, promotes innovation to enhance how people live and work in the world.
Accenture Hiring Freshers For Customer Service Associate Details
Job Role: Customer Service Associate
Company Website: www.accenture.com
Qualification: Any Graduation
Experience: Freshers/Experienced
Batch: Any
Salary: As per company standards
Location: Bengaluru
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
Read, understand and analyze client process as per the business rules. • Execute full range of the process accurately and timely as a hands on processor. • Escalate issues and seek advice when faced with complex issues/problems. • Follow Work Instructions while processing • Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. • Participate in client conference calls, where required and manage appropriate documentation. • Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. • Update process metrics on daily basis and maintain MIS. • Always demonstrate the highest level of customer service. • Pay close attention to detail and follow through to resolve any outstanding issues. • Goes beyond immediate requests and activities to ensure both own and related tasks are completed. • Update client applications accurately and quickly in accordance with the appropriate User Guides. • Ensure assigned tasks are completed accurately in timely fashion. • Ensure and maintain the security and confidentiality of client data. • Activley Participate in team activities & Organizational initiatives”
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
This role provides client services for Service Centre / Query Management Team to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Service Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client. Customer Operations – Voice – Help desk role – ticket resolution/Chat support Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
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How To Apply For Accenture Hiring Freshers For Customer Service Associate
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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