Amazon WFH Hiring For MHLS Associate: Amazon is hiring for work from home opportunity. Below is the detailed job description.
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About Amazon
To become the most customer-focused corporation on Earth, Amazon.com aims to provide users with access to almost anything they might possibly desire to buy online. Giving customers more of what they want—low pricing, a wide range, and convenience—allows Amazon.com to develop into a top-tier e-commerce platform that keeps growing. Amazon’s innovative culture has been a driving force behind its growth from a website to an e-commerce partner to a development platform. The best technological brains in the world visit Amazon.com to conduct research and develop technologies that enhance the quality of life for buyers and merchants worldwide.
Amazon WFH Hiring For MHLS Associate Details
Job Role: MHLS Associate
Company Website: amazon.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: ₹4.62 LPA
Location: WFH
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Manage a large number of in-person interactions, mostly via phone calls and maybe chats, and take responsibility for making sure every encounter is settled with a high level of problem-solving and customer focus.
- When questions cannot be answered, go to the accessible documentation, including knowledge base articles, frequently asked questions, and standard operating procedures, to find a comprehensive solution.
- By evaluating and adapting resolution plans to each employee’s evolving needs during live contacts, you can gain the trust of your customers through sympathetic, tailored talks.
- Even when there is little information available, respond to employees’ urgent concerns as soon as possible, making sure that the proper paperwork and communication take place.
- Analyze and decide on answers to employees’ requests in real time by using sound judgment, critical thinking, and reasoning to strike a balance between procedure adherence and employee demands.
- Consult and work together with partner teams on process modifications on a regular basis to address cross-functional problems and enhance policies.
- Sustain strong performance metrics in areas including customer satisfaction ratings, first-contact resolution, and contact handling time.
- Maintain regular coverage and assistance for our round-the-clock contact center operations by adhering to established timetables, which include scheduled lunches and breaks.
- To support our worldwide workforce across time zones, show flexibility by working a variety of shifts, including weekends, evenings, and overnights.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- A bachelor’s or master’s degree is required, as well as 0–10+ years of experience in customer service, contact centers, human resources, or a related field.
- Proficiency in English for writing and communication (+85%).
- Schedule adaptability (allow for round-the-clock operations).
- Prior to joining date, have a 50–100 Mbps internet connection.
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How To Apply For Amazon WFH Hiring For MHLS Associate
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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