Employing freshmen for the position of SW Test Engineer (2024) at Amdocs Careers. Applicants may apply if they have a B.E., B.tech, MCA in IT, computer science, or a related field. Below is a thorough explanation of the eligibility and application process.
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About Amdocs
Founded in Israel, Amdocs Limited (Hebrew: אמדוקס) is an international firm with its headquarters presently located in Chesterfield, Missouri, with support and development centres spread across the globe. The business specialises in providing software and services to digital enterprises, media and financial service providers, and communications companies.
Amdocs Hiring IT Professional Details
Job Role: IT Professional – Windows /OS – Fresher
Company Website: www.amdocs.com
Qualification: B.E/B.tech/MCA IT /Computer Science or related stream
Batch: 2023
Experience: Freshers
Job Location: Pune
Salary: ₹8 LPA (Expected)
Last Date: ASAP
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Roles & Responsibilities
- Support Amdocs internal users with IT-related assistance.
- Ability to support a range of Amdocs Image desktop and laptop models Desktops and laptops with the Amdocs logo.
- Should promptly log new cases and update the status of ongoing cases using the internal CRM application.
- Ability to assist with Windows-related problems that are escalated by Remote Support.
- Take charge of ServiceNow incident and request workflows by setting priorities, fulfilling Service Level Agreement (SLA) deadlines, and providing services on time.
- Answer and resolve user inquiries via email, ServiceNow, or other channels of communication while adhering to established OLA and SLA.
- Utilise internal and external technical knowledge bases to solve technical problems, and work with the appropriate teams to address issues as needed.
- Management of vendors: Work with different desktop and laptop vendors to fulfil current needs and make plans for upcoming ones.
- Establish procurement guidelines for new PCs and laptops to meet current and future needs.
- Must be available after work and on weekends in case there are any significant delays to the IT service.
- Maintain documentation on technology and troubleshooting, record new procedures, and add to the knowledge base as needed.
- Work closely and productively with IT stakeholders and end users.
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Required Skills
- Must have at least 0 to 6 months of experience providing technical help.
- Outstanding ability to communicate.
- Familiarity with remote support tools such as SCCM, RDP, Windows Messenger, and Net Meeting.
- Outstanding familiarity with laptop and PC hardware.
- Proficiency with the Windows 7 and Windows 10 operating systems.& Mac OS.
- A moderate understanding of the Windows Exchange messaging system.
- A moderate understanding of backup platforms such as OneDrive and Druva.
- Intermediate familiarity with O365.
- System Administration for Windows. (Windows 10).
- Assistance for PCs and laptops.
- Familiarity with desktop, laptop, and printer hardware.
- Good familiarity with the Microsoft suite of applications, including MS 365 Excel reporting knowledge.
- Capacity to collaborate with others in a team and share knowledge with them in order to provide advice or share personal skills.
- Strong teamwork abilities to meet the given goals.
- Outstanding communication abilities in English.
- Be kind to customers.
- Possess an ownership mentality to handle problems independently or with assistance from others.
- Be a self-starter and require as little remote support as possible.
- Provide concepts and solutions for introducing new services that will increase consumer satisfaction.
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how to apply for Amdocs Hiring IT Professional
The following link will allow all interested and qualified applicants to apply online for Amdocs Careers 2024 as soon as feasible.