Amdocs is hiring recent graduates with a bachelor’s degree as operations analysts. Amdocs is holding a hiring campaign off campus. The Amdocs Job Description, Eligibility, and Details are listed below.
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About Amdocs
Founded in Israel, Amdocs Limited (Hebrew: אמדוקס) is an international firm with its headquarters presently located in Chesterfield, Missouri, with support and development centres spread across the globe. The business specialises in providing software and services to digital enterprises, media and financial service providers, and communications companies.
Amdocs Hiring Technical & Business Operations Analyst Details
Job Role: Technical & Business Operations Analyst
Company Website: www.amdocs.com
Qualification: Bachelor’s/Master’s Degree
Experience: Freshers
Batch: Recent Batches
Salary: As per Company Standards
Job Location: Gurgaon
Last Date: ASAP
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Roles & Responsibilities
- You will prioritise issues, analyse tickets, analyse service interruptions, and follow up with the appropriate teams to resolve problems.
- In addition to running methods and procedures to provide resolution to known/recurring issues, you will make sure that the necessary ticket information is available for additional study.
- Using your expertise, you will make efficient use of the current documentation and knowledge base to achieve first-level and quick wins.
- This entails comprehending the issue, updating consumers on progress promptly, and treating clients with professionalism in order to foster a great customer support experience and solid connections.
- As you adhere to standard operating procedures, you will update quality assurance and progress tracking checklists.
- You will keep track of all KPIs to guarantee a smooth transition between shifts and to monitor and report the SLA achievement.
- In addition to monitoring SLAs, you will handle the queue to assign tickets to other teams and follow up on prompt response.
- You’ll make sure that any issues are resolved quickly and within the predetermined SLA.
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Required Skills & Qualifications
- Holder of a bachelor’s degree and a master’s degree: benefits.
- B.E., B.Tech, MCA in IT, Computer Science, or a similar field.
- Managing tickets that are offline. Need to focus on different things consequences and exceptions.
- Collaborating with field engineers and technicians to recognise, counsel on, and address current problems.
- Help and repair gadgets and equipment with live chat technicians.
- In charge of assuming command over and handling complicated technical and escalated customer issues.
- Provide technical assistance for resolving issues over the phone, through chat, or via email.
- Utilise client-specified tools to accomplish activation/deactivation and address any technical issues.
- Determine and offer suggestions about particular (or recurrent) client issues.
- Advocate for client-specific tools, troubleshooting techniques, and professional.
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