American Express Hiring Account Protection Specialist – American Express is accepting applications for the role of Account Protection Specialist. Applicants who have graduated are welcome to apply for this role. Below are the qualifications, eligibility requirements, and all of the information.
The American Express Company (Amex) is a global financial services business and bank holding company based in the United States that specialises in payment cards. Its headquarters are located in Lower Manhattan’s Battery Park City neighbourhood at 200 Vesey Street, popularly referred to as the American Express Tower. The main classification scheme for AMEX cards is Green, Gold, Platinum, and Black (Centurion), where a higher rank corresponds to a greater priority level.
American Express Hiring Account Protection SpecialistDetails
Proactively attempting to detect fraudulent charges through both incoming and outgoing calls
Respond to incoming calls from cardholders and initiate or handle fraud cases related to calls.
Examine fraud claims made by Card members in order to decide whether to accept or deny the claim.
Identify and reduce the risk of fraud and credit while simultaneously allowing spending
Real-time credit and fraud risk evaluations at the transaction level for requests from our cardholders or merchants for charge reversals or Point of Sale (POS) approval
Within the designated empowerment limit, resolve cases.
Keep an eye on the latest developments in the fraud landscape and recommend preventative and remedial actions.
Meet and strive to surpass KPIs related to RTF, compliance, transactional quality, regulations, and productivity as per goals
At least one year of experience in the contact center industry
Proven analytical and problem-solving abilities with a keen eye for detail; the capacity to operate in a hybrid setting; the ability to multitask and navigate in a Windows environment with ease; and the capacity to operate in a 24/7 rotating environment