American Express is seeking recent graduates for the position of customer service analyst. The job description, prerequisites, and more details are provided below.
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About American Express
The American Express Company (Amex) is a global financial services business and bank holding company based in the United States that specialises in payment cards. Its headquarters are located in Lower Manhattan’s Battery Park City neighbourhood at 200 Vesey Street, popularly referred to as the American Express Tower. The main classification scheme for AMEX cards is Green, Gold, Platinum, and Black (Centurion), where a higher rank corresponds to a greater priority level.
American Express Hiring Customer Service Analyst Details
Job Role:Â Customer Service Analyst
Company Website: www.americanexpress.com
Degree: Any Bachelor’s degree
Batch:Â 2024,2023,2022,2021
Experience: Fresher’s
Salary: 2.5 – 4 LPA* (Expected)
Location:Â Gurgaon, Haryana, India
Last Date: ASAP
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Roles & Responsibilities
- The job is in charge of completing merchant fund release requests in a timely and high-quality manner. Complete research and merchant account reconciliation are also included.
- Managing incoming and outgoing calls with an 80/20 calling ratio is part of this position.
- Demands that requests be handled in collaboration with client managers and internal teams.
- Assist and service merchants, processors, MS TSC, banks, SRG/KOAT, acquisition, network development, risk management, submissions, ESSU, CMS, and welcome acceptance.
- Examine, evaluate, and handle all levels of merchant requests, from basic to intricate.
- In order to perform key maintenance requirements, review, comprehend, and apply information from business and legal documents, such as the business licence, articles of incorporation, guarantee agreements, IRS documents, AMEX terms and conditions, policies and procedures, and PAD agreements.
- To improve the merchant experience, make sure cases are completed on time and adhere to stringent deadlines.
- Strong teamwork and analytical abilities.
- Exceptional communication skills both in writing and speaking.
- Demonstrates excellent follow-through and self-direction.
- Urgently focused on the needs of the customer; exemplary in providing extraordinary customer care.
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Required Skills & Qualifications
- Graduates.
- Exceptional communication skills both in writing and speaking.
- Capacity to assess Merchant data.
- High focus on results.
- Ability to make decisions on one’s own and fulfil strict deadlines.
- Exhibited reliability.
- Able to communicate professionally with clients of various experience levels.
- The capacity to oversee several tasks at once.
- Working familiarity with Microsoft Office programmes, such as Word, Excel, and PowerPoint.
- We work a 19:30–04:00 IST shift, Monday through Friday.
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