American Express Hiring For Customer Service Analyst: American Express is hiring candidates for the role of Customer Service Analyst. Below is the detailed job description.
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About American Express
The American Express Company (Amex) is a global financial services business and bank holding company based in the United States that specialises in payment cards. Its headquarters are located in Lower Manhattan’s Battery Park City neighbourhood at 200 Vesey Street, popularly referred to as the American Express Tower. The main classification scheme for AMEX cards is Green, Gold, Platinum, and Black (Centurion), where a higher rank corresponds to a greater priority level.
American Express Hiring For Customer Service Analyst Details
Job Role: Customer Service Analyst
Company Website: www.americanexpress.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Gurugram
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Making certain that KPIs like productivity, quality, and compliance are satisfied
- Respect for the timetable (attendance, start and end times, breaks)
- Assume responsibility for the email or problem and address the client’s expectations to strengthen the bond and maximize customer satisfaction.
- Recognize, assess, and predict client needs; then, when appropriate, offer answers.
- Make sure that every request and action is fulfilled in accordance with the service level agreements.
- Bring up unresolved matters with the team leader or senior representative.
- Maintain a positive and effective work environment.
- Always follow the Privacy Act while interacting with clients.
- Maintain the blue box values by abstaining from actions that contradict our company’s goals to enhance the service profit chain as a whole.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Ought to be extremely motivated and self-driven.
- The candidate must have a primary understanding of customer service and first-interaction resolution.
- Should possess specialized communication abilities Knowledge of Amex principles and business ethics, both in writing and verbally, and prior experience in client management, corporate services, and customer service are preferred.
- Graduate from a prestigious university in any field.
- Excellent organizational abilities and the capacity to collaborate with others to accomplish objectives
- Demonstrated ability to negotiate and solve problems.
- Capacity to function in a hectic and demanding team setting; dedication to providing the best possible customer service.
- Skills in analysis and problem-solving.
- Capacity to recognize and address concerns that could affect this corporate customer.
- The capacity to set and maintain priorities.
- Strong familiarity with PC programs, such as Outlook and Microsoft Office.
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How To Apply For American Express Hiring For Customer Service Analyst
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