Apex Group Hiring Global IT Service Desk Agent | Apply Now

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Apex Group Ltd. uses its official portal to publicise a recruitment for candidates with any degree. A registration link is provided at the conclusion of this page. Interested job seekers can go through this job post to learn more about Apex Group Ltd Hiring 2024 and apply to the Apex Group Ltd Off Campus Recruitment Drive 2024. The following section contains additional information regarding Apex Group Ltd.’s details, eligibility requirements, and off-campus 2024 schedule.

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About Apex

Founded in Bermuda in 2003, Apex Group Ltd. is a multinational provider of financial services. With offices in more than 50 nations and 12,000 workers at the end of disclosed acquisitions, Apex provides a comprehensive variety of services to capital markets, asset managers, family offices, and private clients.

Through the establishment of the widest range of services in the industry, including fund services, digital onboarding and bank accounts, depositary, custody, and super ManCo services, business services like HR and payroll, and a ground-breaking ESG Ratings and Advisory service for private companies, the Group has continuously enhanced and evolved its capabilities to offer a single-source solution.

Apex Group Hiring Global IT Service Desk Agent Details

Job Role: Global IT Service Desk Agent

Company Website: www.apexgroup.com

Qualification: Any Graduate Degree

Experience: 2 to 3 Years

Batch: Recent Batches

Salary: As per company standards

Job Location: Navi Mumbai

Last Date: ASAP

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Roles & responsibilities

  • Function as the primary point of contact for end users’ ICT needs and support inquiries.
  • Answer all IT inquiries via phone, email, and portal within the set time frames.
  • Accurately record and assign all work requests and IT requests in the Apex IT ticketing system.
  • Execute troubleshooting and preliminary diagnostics on assigned IT issues, utilising remote access technologies to establish a remote connection with end user devices.
  • Assign tickets to the appropriate team member or outside IT vendors when necessary, and communicate with the resolver through the resolution process.
  • Clearly explain things to users in a timely, courteous manner, and at all appropriate times update the end user on the status of IT requests.
  • Observe standard operating procedures (SOPs) for handling incidents.
  • Oversee the establishment, editing, and deletion of user accounts (FTP, Active Directory, file permissions), and carry out cleanup tasks for user files, email accounts, and profiles.
  • Email archiving technologies, Microsoft Outlook, GoToMeeting, and Microsoft Lync/Skype for Business are examples of supporting applications.
  • All significant IT problems and hazards should be noted and promptly reported to the service manager.
  • To increase productivity and meet user needs, develop, test, and install new systems.
  • Assist with simple PC setup and installation.
  • When needed, provide on-site support in the Apex offices (may involve travel).
  • Additional TLs tasks assigned by the Service Manager to support the Service Desk.

Also Apply:

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Required Skills & Qualifications

  • Two to three years’ experience in an IT operating environment, supporting Windows and the cloud, applications connected to computers, and so on.
  • An officially recognised third-level degree in a field relating to computers.one or more widely accepted industry certifications in the areas of network, server, and PC support (MCP in Windows 7/8/10, Server +, Network +, and Comptia A+);strong English speaking and writing abilities.
  • Familiarity with updating and documenting SOPs and other process manuals.
  • Strong attention to detail and impeccable time management are essential for this position.
  • Strong people skills, with an emphasis on asking and listening abilities.
  • Possess strong problem-solving skills as well as the independence to work independently; keep up to date knowledge of the operating systems and application software used by Apex.
  • Knowledge of the core ideas of ITIL service management, or a desire to study them.
  • Familiarity with setting up and maintaining any version of Windows Desktop (7, 8, 10, 11, 12); Virtual desktop environment experience is preferred, especially with regard to CITRIX Xen Desktop/XenApp, Azure, AWS, W365, and MFA (DUO, MS authenticator).
  • Familiarity with setting up and maintaining Office 365/Windows 365 and Microsoft Office 2013/2016.
  • Excellent knowledge of Azure Active Directory User Management and Active Directory.
  • Customer service via chat, phone, and remote help at Global Service Desk.
  • While not necessary, some foundational knowledge of supporting physical networking is preferred.
  • Ticket Tool and Service Now (SNOW) experience.

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how to apply for Apex Group Hiring Global IT Service Desk Agent

Interested and qualified applicants are urged to submit an application before the deadline.

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