Brandwatch Off Campus Drive 2024: In 2024, Brandwatch, a prominent organisation, will hold an Off Campus Drive to provide freshmen with the chance to work from home as Brandwatch Customer Support Advisors. A bachelor’s degree holder in any field is eligible to apply for the Brandwatch off-campus drive in 2024. Candidates who meet the requirements can review further information below.
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About BrandWatch
A top-notch collection of integrated products is provided by Brandwatch for cooperative social media teams. Using tools that are easy to understand and quickly apply to specific use cases, you may develop and expand the best possible approach for your clients.
BrandWatch Hiring For Work From Home Details
Job Role: Customer Support Advisor
Company Website:Â https://www.brandwatch.com/
Qualification: Any Graduate from any stream
Experience: Freshers/Experience
Batch: 2024 and before
Salary: up to ₹3.5 LPA *
Job Location: Work From Home
Last Date: ASAP
Also Apply:
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Roles & responsibilities
- Respond to consumer questions through the modes of communication that are supported.
- Determine, duplicate, and notify the R&D team of any verified product issues.
- Determine and record demands for features.
- Following up with clients when problems are resolved or R&D feedback is received
- Deliver exceptional customer service by being accessible and adding value to our phone, email, and chat conversations.
- Assume ownership of support tickets and see to it that they are handled through each step of the procedure until a resolution is obtained.
- Keep track of all instances that have been sent to R&D and report any violations of internal SLAs.
- Support cases should be escalated in accordance with corresponding business risk assessments and severity levels.
- As new features are introduced, become an authority on the Brandwatch product suite, participate in feature testing.
- In order to improve information sharing across all members of the support team, update the internal knowledge base with new, pertinent insights.
- Engage in and provide input at roundtables, training sessions, and calibrations in cross-functional and support departments.
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Required Skills & Qualifications
- Respect for the Service Level Agreement (SLA) for customer support through all channels.
- Support quality measures (such as ticket handling, tone of voice, etc.).
- Customer Satisfaction Rating: Your ability to communicate with both internal and external customers.
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how to apply for BrandWatch Hiring For Work From Home
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