British Petroleum Off Campus 2024: Freshmen will have the chance to apply to become British Petroleum Lead Customer Service Representatives for Work From Home opportunities during the prestigious company’s off-campus drive in 2024. A student may apply for the British Petroleum off-campus drive in 2024 if they hold a bachelor’s degree in any subject. Candidates who meet the requirements can review further information below.
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About British petroleum
London, England serves as the home base for the international oil and gas corporation BP plc. Counted among the “supermajors” in the oil and gas industry, it is among the biggest corporations globally in terms of earnings and sales.
British Petroleum Work From Home Hiring Details
Job Role: Lead Customer Service Representative
Company Website: www.bp.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: 2024 and before
Salary: up to ₹50k/month*
Job Location: Work From Home
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- First point of contact for all retail customers with inquiries about their site experience
- Deliver outstanding customer service to both our clients and coworkers.
- Utilise in-depth knowledge of certain important account clients, procedures, and systems.
- Serve as the customer contact point for any written or spoken questions from clients, both internal and external.
- Engage in professional, effective communication and raise any pertinent issues.
- Product fulfilment, policy, and programme information for retail marketing.
- Fuel quality claims, site locator, complaints about retail site experiences, etc.
- Root cause analysis, root cause resolution, and complaint management.
- It is the duty of representatives to correctly create tickets, gather vital information quickly and effectively, and forward that information to the relevant staff members.
- Retain a high degree of competence with electronic systems and procedures that support requests and communications, offer contact details, call logs, and response teams. Examples of these systems include Microsoft Office, other electronic data capture programmes, notification systems, phone systems, and basic Windows features.
- Keep up-to-date the knowledge papers that are essential to the Notification Center’s functioning, such as call contact lists, business notification requirements, and requirements and routes for significant issues.
- Must be able to decide on the best course of action for novel or unusual circumstances without predetermined instructions.
- At shift change, share expertise to guarantee that tickets and important ongoing incidents are handled accurately and quickly.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications–
- Graduate school degree or a comparable background
- Advanced familiarity with both hardware and software in computers
- Support for general applications and networking
- Outstanding abilities in providing client service.
- Outstanding oral and writing communication abilities as well as the capacity to build productive workplace connections.
- Ability seen in reputable customer service companies
- Team-focused methodology.
- Strong ability to solve problems
- Provide suggestions for the current knowledge base materials and point out any gaps in the knowledge.
- By offering prompt, accurate, and superior service, you may establish and preserve strong bonds with your clients and internal team members.
- Draw attention to inefficiencies and holes in the process; proactively look for ways to boost output and/or service quality.
- Conduct user acceptance testing for systems and technologies to help guarantee that enhancements are implemented successfully.
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how to apply for British Petroleum Work From Home Hiring
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