BT Group Customer Service Advisor: Fresher applicants are being hired by BT Group for the Customer Service Advisor 1 role. The following contains all of the information regarding Drive.
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About BT Group
One of the top providers of communications services worldwide is BT Group. The products we offer at BT Group are essential to contemporary living. We connect for good, and that’s as simple as it is ambitious. When people connect, the possibilities are endless. Furthermore, connections are becoming progressively more crucial to daily life as technology continues to transform our world.
BT Group Hiring Trainee Business Service Support Advisor Details
Job Role: Business Services & Operations
Company Website: www.bt.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Building No 14 Sector 24 & 25A, Gurugram, India
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Under strict supervision and in accordance with policies, helps develop value-based relationships with clients in order to maximize client service and make use of the BT Group’s resource pool.
- Compiles client data, carries out fundamental analysis, and comprehends client requirements in order to offer customer service insight for the effective handling of client concerns.
- Completes routine tasks that are explicitly covered by current processes in order to meet goals and realize the Customer Service team’s vision.
- Responds to customers in a professional and efficient manner, displaying resilience and wise judgment under duress.
- Takes part in ongoing efforts to enhance the procedures used by the customer support team.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Information management and complaint handling.
- Communication Needs Assessment.
- Constant Enhancement.
- Resolving Issues Solving Issues.
- Time management and billing.
- Relationship Management with Customers.
- Management of Escalation.
- Technical Assistance Decision-Making Mentality Development.
- Management of Stakeholders.
- Leadership That Is Inclusive.
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How To Apply For BT Group Hiring Trainee Business Service Support Advisor
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍