Cactus WFH Hiring For Associate Customer Service Manager: Cactus is hiring candidates for work from home for the position of associate customer service manager. Below is the detailed job description.
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About Cactus
We provide academic publishers and researchers with AI-powered scholarly publishing solutions; researchers with editorial, translation, education, and training solutions; global life science organisations with tactical and strategic scientific content solutions; and researchers with solutions for science dissemination and engagement with peers, the public, and policymakers for broader research outreach.
Cactus WFH Hiring For Associate Customer Service Manager Details
Job Role: Associate Customer Service Manager
Company Website: cactusglobal.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: WFH
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Give customers the greatest possible price, service, and delivery alternatives right away when you have a thorough understanding of their needs and expectations.
- Answer incoming support tickets and make sure users get timely, helpful information to make their experience with the service less difficult.
- Increase customer satisfaction by achieving or surpassing specified SLAs and providing accurate and quick solutions.
- Develop strong customer intuition to enable our clients to accomplish their objectives by anticipating their requirements and issues before they arise.
- In order to generate promoters and improve the customer experience, troubleshoot and address customer complaints and other general account concerns in a single customer engagement.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Possess outstanding communication skills both in writing and speaking. Languages other than English are welcome, but English is required!
- 0–2 years of work experience; it is preferred if you have previous customer service experience.
- Be customer-focused and service-oriented. You like lending a hand and utilizing your interpersonal, persuasion, and communication abilities to accomplish team and operational goals.
- Possess a spirit of cooperation and be able to work well with people from different departments and teams to solve problems.
- Possess outstanding international and interpersonal abilities and be able to collaborate with teams from around the world.
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How To Apply For Cactus WFH Hiring For Associate Customer Service Manager
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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