Cactus Work From Home Associate Quality Job – Cactus Company is hiring graduates for the Associate Quality Job. Below are the job description, eligibility requirements, and information.
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About Cactus
We provide academic publishers and researchers with AI-powered scholarly publishing solutions; researchers with editorial, translation, education, and training solutions; global life science organisations with tactical and strategic scientific content solutions; and researchers with solutions for science dissemination and engagement with peers, the public, and policymakers for broader research outreach.
We support seed and early-stage companies that align with our goal of using science and technology to address global issues.
Cactus Work From Home Associate Quality Job Details
Job Role: Associate Quality
Company Website: cactusglobal.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Work From Home
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Address client concerns by acknowledging them, accepting responsibility, and averting future occurrences.
- Transform your discontent into happiness by using empathy and problem-solving techniques to intricate circumstances. Effectively communicate with each and every client.
- Recognize team and service delivery procedures to guarantee high standards for next assignments.
Improve the effectiveness, timeliness, and quality of feedback management procedures. - Reach the resolution TAT and offer suggestions for bettering the service.
- Collaborate with internal stakeholders to ensure fast action on urgent escalations and a satisfying resolution on the same day.
- Uphold CSAT ratings in accordance with SLAs, and rethink the customer experience and journey with every engagement.
- Give the management and team your views and suggestions for process enhancements.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- At least a bachelor’s degree.
- Exceptional communication abilities both in writing and speaking. Language proficiency is required; Knowledge of additional languages is advantageous.
- Customer-focused having the abilities and know-how to keep clients.
- Ability to tackle difficult problems by cooperating and operating fluidly across teams and departments.
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How To Apply For Cactus Work From Home Associate Quality Job
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍