Cactus Work From Home Associate Quality Job | Apply Now

Cactus Work From Home Associate Quality Job – Cactus Company is hiring graduates for the Associate Quality Job. Below are the job description, eligibility requirements, and information.

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About Cactus

We provide academic publishers and researchers with AI-powered scholarly publishing solutions; researchers with editorial, translation, education, and training solutions; global life science organisations with tactical and strategic scientific content solutions; and researchers with solutions for science dissemination and engagement with peers, the public, and policymakers for broader research outreach.

We support seed and early-stage companies that align with our goal of using science and technology to address global issues.

Cactus Work From Home Associate Quality Job Details

Job Role: Associate Quality

Company Website:  cactusglobal.com

Qualification: Graduate

Experience: Freshers/Experienced

Batch: Recent Batches

Salary: As per company standards

Location: Work From Home

Last Date: ASAP

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Roles & Responsibilities

Below are the Roles & Responsibilities –

• Address client concerns by acknowledging them, accepting responsibility, and averting future occurrences.
• Transform your discontent into happiness by using empathy and problem-solving techniques to intricate circumstances. Effectively communicate with each and every client.
• Recognize team and service delivery procedures to guarantee high standards for next assignments.
  Improve the effectiveness, timeliness, and quality of feedback management procedures.
• Reach the resolution TAT and offer suggestions for bettering the service.
• Collaborate with internal stakeholders to ensure fast action on urgent escalations and a satisfying resolution on the same day.
• Uphold CSAT ratings in accordance with SLAs, and rethink the customer experience and journey with every engagement.
• Give the management and team your views and suggestions for process enhancements.

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Required Skills & Qualifications

Below are the Required Skills & Qualifications –

• At least a bachelor’s degree.
• Exceptional communication abilities both in writing and speaking. Language proficiency is required; Knowledge of additional languages is advantageous.
• Customer-focused having the abilities and know-how to keep clients.
• Ability to tackle difficult problems by cooperating and operating fluidly across teams and departments.

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How To Apply For Cactus Work From Home Associate Quality Job

The link below will allow all interested and qualified applicants to apply online as soon as possible.

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