Capgemini is hiring recent graduates as support staff. Capgemini is holding a recruitment drive away from campus. The job description, eligibility, and details for Capgemini are listed below.
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About Capgemini
Serge Kampf established Capgemini in 1967 as a data processing and enterprise management firm.
Gemini Computer Systems was a New York-based American corporation that Sogeti purchased in 1974. After completing two significant acquisitions of CAP (Centre d’Analyse et de Programmation) and Gemini Computer Systems in 1975, and after resolving a legal disagreement on the worldwide use of the CAP name with CAP UK, Sogeti changed its name to CAP Gemini Sogeti.
Capgemini Hiring Freshers For Support Details
Job Role:Â Support
Company Website: www.capgemini.com
Qualification:Â Any 3-year diploma / Graduation
Batch: Recent Batches
Experience: Freshers
Salary:Â As per company standards
Job Location:Â Noida
Last Date:Â ASAP
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Roles & responsibilities
- Offer the highest calibre of customer care, problem solving, and technical troubleshooting in response to consumer inquiries via voice-based phone service and other communication channels.
- You should also be prepared to multitask across several support channels.
- Ticket management includes setting a priority for the ticket’s urgency, correctly classifying it according to its issues, monitoring its status (open, closed, or resolved), updating consumers on its progress, and more.
- Business intelligence: utilise tools, best practices, and ticket data and analysis in the account to support customer
- Provision of services Delivery: Serving the consumer and meeting expectations is what we do.
- Customer management: What is required of you is how well you engage with customers from greeting to resolution and call closure.
- Our clever AI BOT, CHIP, assists in providing answers to client queries, saving SD and customers time and effort when resolving issues. Additionally contributes to improving the client experience
- Provision of services email retrieval: How well can we manage email as a communication channel and reduce the number of hops between SD and the client.
- Knowledge Management: The efficiency with which we oversee the knowledge base to address consumer concerns.
- Service Marketing: Enhance customer brand equity by introducing Capgemini, where we discuss tools that may be used to improve customer satisfaction.
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Required Skills
- Only candidates who have finished a three-year diploma or graduated in 2023 are eligible. They also need to speak English and communicate well.
- Possess strong people skills and the capacity to function under duress.
- Fundamental computer abilities.
- Willingness to Work Around the Clock: Applicants must be willing to work nights and be flexible with their location.
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how to apply for Capgemini Hiring Freshers For Support
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