Capgemini is hiring recent graduates as support staff. Capgemini is holding a recruitment drive away from campus. The job description, eligibility, and details for Capgemini are listed below.
Serge Kampf established Capgemini in 1967 as a data processing and enterprise management firm.
Gemini Computer Systems was a New York-based American corporation that Sogeti purchased in 1974. After completing two significant acquisitions of CAP (Centre d’Analyse et de Programmation) and Gemini Computer Systems in 1975, and after resolving a legal disagreement on the worldwide use of the CAP name with CAP UK, Sogeti changed its name to CAP Gemini Sogeti.
Capgemini Hiring Freshers For Support Details
Job Role: Support
Company Website:www.capgemini.com
Qualification: Any 3-year diploma / Graduation
Batch: Recent Batches
Experience: Freshers
Salary: As per company standards
Job Location: Noida
Last Date: ASAP
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Roles & responsibilities
Offer the highest calibre of customer care, problem solving, and technical troubleshooting in response to consumer inquiries via voice-based phone service and other communication channels.
You should also be prepared to multitask across several support channels.
Ticket management includes setting a priority for the ticket’s urgency, correctly classifying it according to its issues, monitoring its status (open, closed, or resolved), updating consumers on its progress, and more.
Business intelligence: utilise tools, best practices, and ticket data and analysis in the account to support customer
Provision of services Delivery: Serving the consumer and meeting expectations is what we do.
Customer management: What is required of you is how well you engage with customers from greeting to resolution and call closure.
Our clever AI BOT, CHIP, assists in providing answers to client queries, saving SD and customers time and effort when resolving issues. Additionally contributes to improving the client experience
Provision of services email retrieval: How well can we manage email as a communication channel and reduce the number of hops between SD and the client.
Knowledge Management: The efficiency with which we oversee the knowledge base to address consumer concerns.
Service Marketing: Enhance customer brand equity by introducing Capgemini, where we discuss tools that may be used to improve customer satisfaction.