Clinic Mind WFH Recruitment For Client Support Specialist: Clinic Mind is hiring graduates for the Client Support Specialist Job. Below are the job description, eligibility requirements, and information.
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About Clinic Mind
We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user experience.
Clinic Mind WFH Recruitment For Client Support Specialist Details
Job Role: Client Support Specialist
Company Website: clinicmind.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Work From Home
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Assist ClinicMind users in optimizing the functionality of the system.
- Respond to a variety of questions on patient demographics, point of sale, clinic reporting, balance management, and claims, among other topics.
- Solve problems that people are having trouble with.
- Recognize the goals guiding users’ behavior and the challenges they can encounter.
- After completing the required on-the-job training, respond to simple inquiries about medical invoicing.
- Collaborate closely with our account management and software support teams to efficiently address customer concerns.
- Establish when a problem has to be reported to other departments in order to be fixed.
- Communicate with customers using a variety of platforms, such as Facebook, live chat, email, the phone, and an internal tasking system.
- Recognize practices that are susceptible to attrition and report them to the relevant authority.
- Identify the client’s tone, buzzwords, and signals of impatience.
- As delegated by management, carry out additional tasks while keeping in mind the changing demands of the department.
- Make sure that every customer encounter is accurately documented.
- Observe and record client interactions in accordance with protocols.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Shown expertise in customer service or a related position.
- Strong analytical and problem-solving abilities.
- Strong communication skills both in writing and speaking.
- The capacity to operate both individually and in a team effectively.
- It is advantageous to be familiar with medical billing procedures.
- Proficiency with a range of social media and live chat platforms for communication.
- Dedication to offering top-notch assistance in order to increase client happiness.
- Need a reliable internet connection with a minimum speed of 5 MBPS.
- Need to have a backup mobile data plan.
- It must be a calm setting.
- Need to feel at ease working US business hours.
- Need to have a PC with a minimum of 8 GB of RAM.
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How To Apply For Clinic Mind WFH Recruitment For Client Support Specialist
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍