CSG Recruitment For Technical Support Analyst: Through their official portal, CSG announces the need for candidates with a bachelor’s degree in business, a related discipline, or comparable experience to be Technical Support Analyst I. To learn more about CSG Off Campus 2024, interested job seekers can read this job post. They can also apply to the CSG Careers Interview Drive 2024 by using the registration link at the end of the page. Further information on CSG Careers Drive 2024 Pattern 2024, Eligibility Requirements, and Jobs Drive 2024 is covered here.
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About CSG
The global company CSG has its main office in Englewood, Colorado. It serves the telecom sector mainly by offering business support systems (BSS) software and services.
Neal Hansen established CSG in 1982 as a section of First Data. After being paid $137 million by CSG Holdings in 1994, it formed a separate entity. A contract with the biggest cable TV company at the time, Tele-Communications Inc. (TCI), helped the company grow from $80 million in sales in 1994 to $171 million by 1997. In 1996, CSG went public. A pricing disagreement with TCI resulted in an arbitration settlement with Comcast in 2002 for $120 million; Comcast went on to purchase the TCI business.
CSG Work From Home Recruitment For Technical Support Analyst Details
Job Role: Technical Support Analyst
Company Website: www.csgi.com
Qualification: Bachelor’s degree in business, related field, or equivalent experience
Experience: 1 to 3 Years
Batch: Recent Batches
Salary: up to 10 LPA
Location: Work From Home
Last Date: ASAP
Also Apply:
Roles & Responsibilities
Below are the Roles & Responsibilities –
- Ticket reception and sorting; Diagnose, troubleshoot, and prioritize application flaws
- Strict protocols for incident management; Regular updates, advancement, and openness
- Ownership of the incident from the start to the finish
- The login time is about 7:30 am IST.
- Collaborate with interested parties to collect information and resolve problems.
- Fulfill requests for services, such as providing clarification on functionality and setup.
- Follow up on support issues, involving communication with Level 3 and Level 4 staff in addition to the client.
- To guarantee dependability and efficiency, software systems must be monitored and maintained.
- Ready to start on the knowledge acquisition overlap model.
- Recording best practices and operating protocols.
- Verify adherence to OLAs and SLAs.
- It is necessary to provide on-call support and work on weekends and public holidays.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- A bachelor’s degree in business, a similar discipline, or experience that is comparable
- One to three years of experience in the software sector or a similar discipline
- Recognizes the fundamentals of both PMLC and SDLC
- Able to properly communicate in order to explain and convey facts
- Strong English communication abilities both in writing and speaking
- Fundamental knowledge of customer needs and product execution
- Prior experience in the telecommunications business is desirable. Knowledge of ticketing and queue management
- Good comprehension of the design and functioning of complex software systems
- Accreditation by the ITIL Foundation v3 will be beneficial.
- Proficiency in a developing language will be beneficial.
- Knowledge with cloud technologies and AWS will be beneficial.
- Tech Skills: Basic SQL and Shell Scripting.
- It will be advantageous to know any other programming language.
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How To Apply For CSG Work From Home Recruitment For Technical Support Analyst
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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