Cummins Hiring Contact Center Representative: Cummins is hiring recent graduates for the position of support representative. Cummins is doing a recruitment campaign off campus. The Cummins job description, eligibility, and other information are listed below.
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About Cummins
An American multinational company called Cummins Inc. develops, produces, and markets engines, filters, and power generating goods. In addition, Cummins maintains engines and associated machinery, such as vehicles, electrical power generation systems, fuel systems, controls, air handling, filtration, and emission control.
Cummins Hiring Contact Center Representative Details
Job Role: Contact Center Representative
Company Website: www.cummins.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Pune
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Action-oriented: Approaching difficult tasks and fresh opportunities with zeal, vigor, and urgency.
- Collaborates: Forming alliances and cooperating with others to achieve common goals.
- Effective communicators create and deliver multi-mode messages that demonstrate a thorough comprehension of the distinct requirements of various audiences.
- Customer focus: establishing trusting connections with customers and providing solutions that are focused on their needs.
- Effectively and quietly managing contentious situations is known as conflict management.
- When tackling new problems, nimble learning involves actively learning through experimentation and leveraging both triumphs and mistakes as teaching moments.
- The Service Capability, Capacity, and Coverage method is used to comprehend customer expectations, company priorities, and product operating environments in order to deliver competent and reliable service using available parts, information, equipment, and qualified personnel.
- In order to have an accurate record of the work completed, service documentation creates and validates technical, equipment, and customer information.
- Uses the necessary service tools to capture specified data; adheres to protocols; and records necessary information in the service management system.
- Warranty Process: Using Cummins published service information, the customer’s issues are analyzed to determine the root cause of failure and related progressive damage.
- Eligibility for coverage and claim requirements are interpreted from the warranty administration manual.
- Repair-related items that can be covered are identified and communicated to stakeholders.
- A claim is filed in the appropriate system with the necessary paperwork and requirements to receive an accurate settlement.
- Differences in values: Appreciating the contributions that various viewpoints and cultural backgrounds make to a company.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Knowledge of Cummins products (engines, power generators, parts, marine products, high horsepower products, Dodge applications, etc.) that ranges from intermediate to proficient.
- Knowledge of diesel engine operation, components, and warranty service for our fleet and end users is intermediate (familiar to proficient).
- Knowledge of logistical principles.
- Comprehension of engine familiarization and the capacity to learn more about it.
- Analyze wire diagrams, blueprints, and schematics.
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How To Apply For Cummins Hiring Contact Center Representative
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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