Diebold Nixdorf Hiring Service Desk Specialist | Apply Now

Diebold Nixdorf Hiring Service Desk Specialist: In order to fill the position of Service Desk Specialist (L1 / L2- International Voice Process), Diebold Nixdorf is recruiting both experienced and fresh applicants. The following contains all of the information regarding Drive.

Join Below To Get Instant Jobs Update and Alerts

About Diebold Nixdorf

Diebold Nixdorf is an American multinational financial and retail technology company that specializes in point-of-sale terminals, physical security products, software, and related services for the global financial, retail, and commercial markets. It also manufactures, sells, installs, and maintains self-service transaction systems (such as ATMs and currency processing systems). At the moment, Diebold Nixdorf employs over 23,000 people and has its headquarters in the Akron, Ohio, region. The corporation is also present in about 130 countries. Diebold Safe & Lock firm was the new name for the firm after it was renamed from Diebold Bahmann Safe Company, which was founded in Cincinnati, Ohio, in 1859. Detroit National Bank purchased the largest commercial bank vault in the world from Diebold Safe & Lock Company in 1921.

Diebold Nixdorf Hiring Service Desk Specialist Details

Job Role: Service Desk Specialist

Company Website: www.dieboldnixdorf.com

Qualification: Graduate

Experience: 0-8 Years

Batch: Recent Batches

Salary: 3 – 20 LPA* (Expected)

Location: Hyderabad, Telangana, India

Last Date: ASAP

Also Apply:

Thermo Fisher Scientific Recruitment For Customer Service Representative

Roles & Responsibilities

Below are the Roles & Responsibilities –

• Responds to incoming calls from customers and/or enters data into the ticket system from any customer support channel.
• Verifies that all caller information, including address data, is accurate and that reported issues are covered by the contract. If no contract is in place, it obtains the customer agreement at cost.
• Interacts with clients to learn more about the problems they’ve reported and to offer advice on how to diagnose and resolve situations (password resets, software configurations, etc.) in accordance with knowledge base and solution tree protocols.
• Use remote technologies for technical analysis, troubleshooting, and resolution.
• Notifies the client of the following steps and escalates issues in accordance with established protocol if resolution is unsuccessful.
• Keeps an eye on the modification of assigned work in the Universal Work Queue (UWQ) and creates and updates tickets to reflect any changes.
• Notifies the management or a specific IRM team in the event that a client escalates.
• Updates the relevant knowledge management, reporting, and other systems, and documents all action.
• Guarantees consistently high levels of client satisfaction.

Also Apply:

Zycus Hiring Desktop Support Engineer

Required Skills & Qualifications

Below are the Required Skills & Qualifications –

• Requires education or comparable job experience.
• A minimum of 0–8 years of applicable experience, or a comparable level of education and training combined with service desk support experience.
• Strong written and spoken language abilities in both local and client languages, as well as business English, are necessary.

Also Apply:

Fynd Hiring Integration Analyst 

How To Apply For Diebold Nixdorf Hiring Service Desk Specialist

The link below will allow all interested and qualified applicants to apply online as soon as possible.

All The Best 👍