Enverus WFH Hiring For Customer Access Admin: Enverus is hiring candidates for the role of customer access admin for work from home. Below is the detailed job description.
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About Enverus
Enverus is a one-stop platform for acquisition, growth, and management across the whole energy value chain. From initial investment to full-scale development, we offer the speed, thorough analysis, and actionable intelligence you need to support your evolving energy strategy.
We refer to this as Intelligent Connections, which enable your business to find previously undiscovered possibilities and insights, take swift action, and produce remarkable results.
Enverus WFH Hiring For Customer Access Admin Details
Job Role: Customer Access Admin
Company Website: www.enverus.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: WFH
Last Date: ASAP
Also Apply:
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Resolve technical issues pertaining to client accounts
- Address concerns from internal and external stakeholders within predetermined SLAs.
- Effectively escalate problems to the appropriate teams and keep track of when they are fixed.
- Collaborate with support representatives to help clients with simple login or data problems. Identify the underlying source of the issue and describe the solution or solutions.
- As new goods and services are released, become familiar with new systems.
- Handle renewal, upgrade, and new customer tickets within predetermined SLAs.
- Keep track of client accounts across several databases, making sure that the data is consistent.
- Organize team members’ internal resources and help train new hires.
- Assist Enverus software programs, data, products, and services at the first level by responding to and ranking email service inquiries, which may involve alternating weekends and holidays.
- Use active listening, personalization strategies, and a value-adding mindset to swiftly and effectively respond to inquiries from both internal and external customers.
- Maintain the accuracy of the help desk database and enter resolution details in the relevant ticketing software.
- Examine and confirm issues that have been reported in order to determine risk and exposure and to influence decisions about priorities.
- Discuss escalated issues and sophisticated answers to client questions with Senior Customer Support Analysts.
- Work effectively in teams to solve problems, seek out methods to enhance and advance quality, and handle challenging or delicate client scenarios.
- Carry out any additional tasks that the manager assigns you.
Also Apply:
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How To Apply For Enverus WFH Hiring For Customer Access Admin
The link below will allow all interested and qualified applicants to apply online as soon as possible.
All The Best 👍