About Enverus

Enverus is a one-stop platform for acquisition, growth, and management across the whole energy value chain. From initial investment to full-scale development, we offer the speed, thorough analysis, and actionable intelligence you need to support your evolving energy strategy.

We refer to this as Intelligent Connections, which enable your business to find previously undiscovered possibilities and insights, take swift action, and produce remarkable results.

Enverus WFH Hiring For Customer Access Admin Details

Job Role: Customer Access Admin

Company Website: www.enverus.com

Qualification: Graduate

Experience: Freshers/Experienced

Batch: Recent Batches

Salary: As per company standards

Location: WFH

Last Date: ASAP

Also Apply:

Cushman & Wakefield WFH Hiring For QA Engineer 

Roles & Responsibilities

Below are the Roles & Responsibilities –

• Resolve technical issues pertaining to client accounts
• Address concerns from internal and external stakeholders within predetermined SLAs.
• Effectively escalate problems to the appropriate teams and keep track of when they are fixed.
• Collaborate with support representatives to help clients with simple login or data problems. Identify the underlying source of the issue and describe the solution or solutions.
• As new goods and services are released, become familiar with new systems.
• Handle renewal, upgrade, and new customer tickets within predetermined SLAs.
• Keep track of client accounts across several databases, making sure that the data is consistent.
• Organize team members’ internal resources and help train new hires.
• Assist Enverus software programs, data, products, and services at the first level by responding to and ranking email service inquiries, which may involve alternating weekends and holidays.
• Use active listening, personalization strategies, and a value-adding mindset to swiftly and effectively respond to inquiries from both internal and external customers.
• Maintain the accuracy of the help desk database and enter resolution details in the relevant ticketing software.
• Examine and confirm issues that have been reported in order to determine risk and exposure and to influence decisions about priorities.
• Discuss escalated issues and sophisticated answers to client questions with Senior Customer Support Analysts.
• Work effectively in teams to solve problems, seek out methods to enhance and advance quality, and handle challenging or delicate client scenarios.
• Carry out any additional tasks that the manager assigns you.

Also Apply:

ZoomRx WFH Hiring For Consulting Associate

How To Apply For Enverus WFH Hiring For Customer Access Admin

The link below will allow all interested and qualified applicants to apply online as soon as possible.

All The Best 👍