About FirstSource

Based in Mumbai, India, Firstsource Solutions Limited is a business process management firm. The RP-Sanjiv Goenka Group is the owner.

Firstsource offers business process management for the telecom and media, banking and financial services, customer service, and healthcare industries. Telecommunications, healthcare, and financial services firms are among its customers. Firstsource operates in the US, UK, Philippines, and India.

FirstSource Hiring For Customer Service Representative Details

Job Role: Customer Service Representative

Company Website: www.firstsource.com

Qualification: Graduate

Experience: Freshers/Experienced

Batch: Recent Batches

Salary: As per company standards

Location: Hyderabad

Last Date: ASAP

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Roles & Responsibilities

Below are the Roles & Responsibilities –

• Offer top-notch customer support for any telecom-related concerns over the phone and through other modes of contact.
• Help clients with inquiries about telecom services (such as TV subscriptions, internet services, and mobile plans) including billing, account management, and technical assistance.
• Diagnose and fix common technical problems, such as device setups, service outages, and connectivity issues.
• Keep thorough and precise records of all communications and transactions with customers in the business’s CRM system.
• Handle grievances, issues, and questions about services in a timely and competent manner.

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Required Skills & Qualifications

Below are the Required Skills & Qualifications –

• A minimum of one to two years of experience in the International Voice Process field.
• The bare minimum of qualifications is graduation.
• Outstanding interpersonal, written, and verbal communication skills as well as phone manners.
• Capacity to focus, plan, and multitask.
• Strong familiarity with telecom services, such as internet, television, and cell plans.
• The capacity to respond cheerfully to a large number of calls and questions.
• We prefer immediate joiners.

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How To Apply For FirstSource Hiring For Customer Service Representative

The link below will allow all interested and qualified applicants to apply online as soon as possible.

All The Best 👍