Genpact Hiring Process Associate TOC Engineer | Apply Now

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For the position of Process Associate-TOC Engineer, Genpact is hiring fresh candidates. The job description, prerequisites, and more details are provided below.

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About Genpact

Legally based in Bermuda, Genpact is a professional services company with its main office in New York City. Presently, the organisation has over 100,000 employees and serves customers in more than 30 nations globally. In 2021, Genpact, which is listed on the NYSE, brought in US$3.71 billion in sales.

Genpact Hiring Process Associate TOC Engineer Details

Job Role: Process Associate – TOC Engineer

Company Website:

Qualification: Any Graduation

Batch: 2024,2023,2022,2021

Experience: Freshers

Salary: 2.5 – 4 LPA* (Expected)

Job Location: Hyderabad

Last Date: ASAP

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Roles & responsibilities

  • Keep an eye on every aspect of the infrastructure (phone, Wi-Fi, videoconferencing, cloud, proxy, server, virtualization, endpoints, and so forth), file tickets using the ticketing tool, diagnose issues in accordance with standard operating procedure, and promptly update the tickets.
  • Make that tickets submitted during each shift are addressed promptly in accordance with the SLA promise and, if necessary, in accordance with the established escalation matrix.
  • Transferring responsibilities and effectively passing along shift status information to the subsequent shift.
  • In order to preserve system/link availability, communicate with ISPs and vendors to raise tickets, follow up on them promptly, and resolve them quickly and accurately.
  • Genpact Infrastructure Team’s front-end representative during an incident resolution bridge call.
  • Take part in bridge calls with clients to troubleshoot any issues related to the infrastructure together.
  • Adhere to the specified matrix and escalation chart.
  • Help the project team commission new clients and handle change requests.
  • Respect the shift changeover procedure and timings.
  • Help the duty managers carry out and monitor daily operational responsibilities.

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Required Skills & Qualifications

  • Bachelor’s degree or its equivalent.
  • English fluency along with strong interpersonal skills and the capacity for clear communication.
  • Exhibit a positive outlook, be proactive in your learning, and rise to new challenges.
  • Willing to work in any technology domain in a 24×7 atmosphere.
  • The capacity to swiftly comprehend, evaluate, and find solutions to issues while keeping the needs of the client in mind.
  • Self-driven and a strong proponent of teamwork.
  • Has the self-assurance to handle difficult situations and performs better in a demanding setting.
  • Outstanding time management skills and the capacity to manage several jobs at once with little guidance.
  • A fundamental understanding of virtualization, hardware, storage, Windows and Linux server technology, and cloud computing.

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