GitLab WFH Hiring For Support Engineer: Gitlab is hiring candidates for the role of support engineer. Grab this work from home opportunity. Below is the detailed job description.
The open-core DevOps software package GitLab, which may be used to create, secure, and run software, is developed and run by GitLab Inc. Access control, bug tracking, software feature requests, task management, wikis for each project, and snippets are all included in GitLab’s distributed version control system, which is based on Git.
Help a variety of self-managed and GitLab.com (SaaS) clients by resolving their problems using email, video conferencing, merge requests, and Zendesk tickets.
Work together with our Product, Development, Infrastructure, Customer Success, and Sales Teams to create new features, address issues, and establish and mold the roadmap, priorities, strategy, and goals for the product.
Documentation should be created and updated based on customer encounters.
Work together with other GitLab team members (for instance, as a Support Stable Counterpart) and Support team members (via Pairing Sessions).
Engage in regular rotations for on-call coverage during the week and on weekends (daytime only), offering our SaaS and self-managed customers emergency help, or coordinating crisis communications with our SaaS production team.
Examine applications and tests, and take part in interviews as part of our employment procedures.
Strong Linux systems administration skills (LFCE or RHCE equivalent knowledge).
Excellent experience and enthusiasm for handling customer-facing cases across the whole support lifecycle, from initial customer inquiry to triage and reproduction, writing bug reports to be forwarded to the development team, and case resolution.
Proficiency in MVC frameworks (ideally Ruby on Rails) and scripting languages (ideally Ruby or Bash).
Knowledge of CI/CD and Git.
Proficiency in creating support materials Capacity to explain intricate technical subjects to clients and colleagues with different technical skill levels.
Knowledge of DevOps techniques and tools, such as Kubernetes and Serverless.
Recognize various GitLab implementations and the effects that service outages have on customers.