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Glean Hiring Technical Support Engineer: The position of Technical Support Engineer is open at Glean. Below is the detailed job description of the post.

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About Glean

Generative AI powered by search. Glean is the AI-powered work assistant — across all your company’s data.

Glean Hiring Technical Support Engineer Details

Job Role: Technical Support Engineer

Company Website:

Qualification: Graduate

Batch: Recent Batches

Experience: 0-1 Year

Salary: As per company standards

Job Location: Banglore

Last Date: ASAP

Also Apply:

Tide Hiring Customer Service Associate

Roles & Responsibilities

Below are the Roles & Responsibilities –

  • Take charge of the Glean clients’ deployment, customisation, and proactive and reactive support.
  • Provide prompt attention to customer concerns and questions, as well as technical troubleshooting, resolution, and follow-up.
  • Help clients integrate more datasources into Glean so that the knowledge and content for their users’ search experiences grows.
  • Inform clients on how to utilise the capabilities of the Glean product as needed.
  • Determine system and user health concerns by analysing important indicators, create a repair strategy, and carry it out while keeping the client informed and coordinating as needed.
  • Handle alarms that have an influence on customers; they need to be resolved in concert with system resources and customer administrators.
  • To develop improvements in products, processes, and services, collaborate closely with teams within Glean.
  • Engage in professional presenting and interaction skills while communicating with internal teams and consumers.
  • Organise and carry out the technical execution of client projects, including system integrations with SaaS-based setup and customisation.
  • Have a proactive attitude while providing consumers with service and be self-motivated.
  • Be extremely thorough, meticulous, and well-organized to make sure that every problem is handled through to the end.
  • To evaluate achievements and areas for development, use metrics and objective measurements.
  • Resolve technical challenges, including the capacity to troubleshoot and identify the underlying source of problems.
  • Troubleshoot problems by looking through trace files, examining stack traces, and locating and reading application logs.

Also Apply:

Accenture Hiring System & Application Services Associate 

Required Skills & Qualifications

Below are the Required Skills & Qualifications–

  • Possess expertise in a minimum of one of the following fields: Professional services, support engineering, or customer solutions engineering.
  • Possess at least some practical expertise with SaaS-based system integrations, knowledge technologies, or search technologies.
  • Possess knowledge of cloud technologies in at least one of the following: Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
  • Investigate problems with REST APIs.
  • Assist with SSO, SAML, and OAuth when debugging networks.
  • Keep track of problems and add to the support knowledge base.
  • Possess an understanding of intermediate/advanced Linux, SQL/database, and the fundamentals of Kubernetes.

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how to apply for Glean Hiring Technical Support Engineer

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