Glean Hiring Technical Support Engineer: The position of Technical Support Engineer is open at Glean. Below is the detailed job description of the post.
Take charge of the Glean clients’ deployment, customisation, and proactive and reactive support.
Provide prompt attention to customer concerns and questions, as well as technical troubleshooting, resolution, and follow-up.
Help clients integrate more datasources into Glean so that the knowledge and content for their users’ search experiences grows.
Inform clients on how to utilise the capabilities of the Glean product as needed.
Determine system and user health concerns by analysing important indicators, create a repair strategy, and carry it out while keeping the client informed and coordinating as needed.
Handle alarms that have an influence on customers; they need to be resolved in concert with system resources and customer administrators.
To develop improvements in products, processes, and services, collaborate closely with teams within Glean.
Engage in professional presenting and interaction skills while communicating with internal teams and consumers.
Organise and carry out the technical execution of client projects, including system integrations with SaaS-based setup and customisation.
Have a proactive attitude while providing consumers with service and be self-motivated.
Be extremely thorough, meticulous, and well-organized to make sure that every problem is handled through to the end.
To evaluate achievements and areas for development, use metrics and objective measurements.
Resolve technical challenges, including the capacity to troubleshoot and identify the underlying source of problems.
Troubleshoot problems by looking through trace files, examining stack traces, and locating and reading application logs.