Hexaware Technologies is seeking recent graduates for a role supporting infrastructure management. The following contains all of the information regarding Drive.
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About Hexaware Technologies
At Hexaware, we’re more than just a multinational provider of technology and business process services—we’re a community of 27,000 Hexawarians committed to a single goal: bringing joy to people via the combined power of amazing people and cutting-edge technology. With over 40 offices in 19 countries, we enable businesses all over the world to start their digital transformation journey at a never-before-seen scale and speed.
We’re more than simply a place of employment as an employer. We prioritise the advancement of our employees through extensive learning and development programmes, diversity and inclusivity, and putting people first. As we strive to realise our common goal of becoming the most adored digital transformation partner globally, our culture serves as a blank canvas for creativity.
Hexaware Technologies Hiring Infrastructure Management Support Details
Job Role: Infrastructure Management Support
Company Website: hexaware.com
Qualification: BSc (CS/IT/Electronics, EEE, Circuital) & BCA
Experience: Fresher’s
Batch: 2024,2023
Salary: 3 LPA* (Expected)
Job Location: Chennai, Pune, Mumbai and Noida Only from TamilNadu or Maharashtra, India
Last Date: 25 June 2024 11:00 AM
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Achieve the predetermined service level KPIs for customer service, technical support, and phone response.
- Offer Help Desk Support for End Users and Level 1/2 Support for Applications and IT Infrastructure.
- Record incidents and phone tickets in the ticketing tool and keep an eye on the queues of incoming client tickets for assignment, investigation, and resolution.
- Comply with and finish the checklists for opening and shutting the IT service desk.
- Look for solutions that may be applied to first call or contact resolution, and update your knowledge base accordingly.
- Install, troubleshoot, and configure Microsoft Office, Outlook, applications, antivirus software, Internet Explorer, and do basic network troubleshooting.
- To debug and fix end users’ laptops and desktop computers, use remote technologies like Team Viewer, Dame Ware/Bomgar, Remote Desktop assistance, etc. (this is optional).
- Offer end users follow-up services to make sure the Help Desk’s assistance has promptly and effectively met their demands.
Also Apply:
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Required Skills & Qualifications
Below are the Required Skills & Qualifications–
- It is essential to communicate in English both orally and in writing.
- Should be familiar with the fundamentals of the ITIL process and addressing foreign clients via email and phone calls.
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how to apply for Hexaware Technologies Hiring Infrastructure Management Support
Those who meet the requirements can apply online for this post by clicking the link below.
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