Hilton Recruiting Guest Experience Manager: Via its official portal, Hilton Careers posts job openings for recent graduates. Job seekers who are interested can read this job post to learn more about the Hilton Hiring Batch 2024 and apply for the Hilton Career Job 2024 by using the registration link at the end of the post. Further information on the Hilton Off Campus Jobs 2024 for Freshers Pattern, Eligibility Requirements, and Recruitment Drive Details is covered below.
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About Hilton
The American international hospitality corporation Hilton Worldwide Holdings Inc. oversees and franchises a large portfolio of timeshare, hotel, and resort assets. Christopher J. Nassetta is the company’s current leader, having been appointed by Conrad Hilton in May 1919. The US headquarters of Hilton are located in Tysons, Virginia.
Hilton Recruiting Guest Experience Manager Details
Job Role: Guest Experience Manager
Company Website: www.hilton.com
Qualification: Graduate
Experience: 2 to 3 Years
Batch: 2024 and before
Salary: upto 12 LPA
Job Location: Gurugram
Last Date: ASAP
Also Apply:
Roles & Responsibilities
Below are the Roles & Responsibilities –
- Accountable for completing QA audits, reviewing site index scores, staying experience, and HH member experience, among other guest experience KPIs.
- Establish a culture of visitor joy at all hotel guest touchpoints.
- Establish a Core Team of Champions for the Guest Experience at the hotel and implement Guest-Related Brand initiatives as needed.
- Support the management of day-to-day operations for the whole Guest Experience team, set and achieve departmental goals for the team and yourself, and guarantee efficient teamwork and communication in order to meet department KPIs.
- Make visitors’ experiences “WOW” by improving the guest experience, including high-impact touch points, and continuously exceeding VIP and guest expectations.
- Encourage efforts for service recovery in collaboration with relevant departments
- Carries out a monthly audit to make sure that brand and corporate standards are being followed.
- Help the L&D Manager lead quality audits and complete the Quality Meet.
- Take the lead on Guest Experience projects to make sure team members have the proper training and direction to do their tasks.
- Examines guest comments with the leadership team and makes sure the proper remedial action is implemented. to fulfil the “Make it Right” pledge made to our customers before, during, and after their visit.
- Addresses and resolves issues and grievances from visitors.
- Maintains visibility and regularly engages with consumers to get input regarding product quality, service quality, and overall happiness.
- Represents customer service standards that are either met or surpassed.
- Participate in departmental briefings on a regular basis to inform the team about any developments pertaining to the visitor experience.
- Be imaginative and creative in order to give team members and guests with excellent service and guest care. Share fresh ideas and proposals for changes to benefit the hotel and the team.
- Establish and preserve relationships with VIP and special attention visitors, acknowledging their preferences, making sure they receive the attention they require, and making sure information is shared between hotel departments.
- Fulfil daily obligations as assigned by the MOD.
- Learn about the hotel’s operational systems, in particular OnQ PMS, Kipsu, HotSOS, and FCS.
- Complete duties as directed by the general manager.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications–
- Minimum of two to three years’ experience in a senior customer experience position within the services industry.
- Calm, productive, and well-prepared.
- Excellent communication and attention to detail abilities.
- Outstanding abilities in communication and presentation.
- A strong desire to provide outstanding guest service.
- Possess a strong background in managing a guest relations department and a drive to provide outstanding guest service.
- A hotel management degree or certification, or comparable courses in quality improvement and training.
Also Apply:
Tudip Technologies Hiring Graduate Engineering Trainee
how to apply for Hilton Recruiting Guest Experience Manager
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