IDFC FIRST Bank Hiring Customer Service Executive: For the position of Customer Service Executive – Loan Center at the Karnataka, India location, IDFC FIRST Bank is now accepting applications. The following contains all of the information on the IDFC FIRST Bank Recruitment Drive.
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About IDFC First Bank
The banking division of Infrastructure Development Finance Company and Capital First, an Indian non-bank financial entity, merged to become IDFC FIRST Bank, a private sector bank in India. It’s the first universal bank to provide lifetime free credit cards with low annual percentage rates and monthly interest credit on savings accounts.
IDFC FIRST Bank Hiring Customer Service Executive Details
Job Role: Customer Service Executive – Loan Center
Company Website: www.idfcfirstbank.com
Qualification: Graduation/Post-Graduation
Experience: 0 -2 years
Batch: Recent Batches
Salary: As per Company Standards
Job Location: Karnataka, India
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- It will be necessary to deliver top-notch customer service and to encourage customer centricity throughout the company by enhancing the customer experience, interacting with clients, and supporting natural development. Assume responsibility for client concerns and see them through to completion.
- Establish a clear goal of improving service quality, implement strategies aimed at achieving it, stay abreast of advancements in the sector, and utilize best practices where they may be applied.
- Create standards, policies, and procedures for services. Analyze MIS, increase output, maintain correct records, and record customer service interactions and activities.
- Find, train, and mentor customer service representatives. Create an atmosphere that will allow them to flourish by giving them confidence and support.
- Respect and oversee the authorized spending plan. Organize your workflow in accordance with priorities.
- Improving the organization’s degree of customer focus and service quality is the aim. Additionally, maintain staff morale and engagement levels to enable Capital First to offer its clients the best possible service, hence boosting client happiness, loyalty, and retention.
- Keep an eye on Facebook, Twitter, and other pertinent websites, and become involved in conversations on blogs, social media, and communities.
- Investigate commercial prospects and expedite resolution times through suitable close looping.
- Communicating with different organization stakeholders to guarantee a prompt and efficient resolution of client issues.
- Enhancing the company’s reputation for addressing complaints and grievances.
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how to apply for IDFC FIRST Bank Hiring Customer Service Executive
The following link will allow all interested and qualified applicants to apply online as soon as possible.
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