Infosys Hiring For Customer Support & Service Desk: Infosys is hiring candidates for customer support and service desk. Below is the detailed job description. Interested candidates can go through the below job post.
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About Infosys
An international information technology organisation based in India, Infosys Limited offers outsourcing, information technology, and business consulting services. Bangalore serves as the company’s headquarters; Pune is where it was formed. According to 2020 revenue data, Infosys is the second-largest Indian IT company, behind Tata Consultancy Services.
Infosys became the fourth Indian business to cross the $100 billion market value barrier on August 24, 2021. It is among the leading Big Tech businesses in India.
Infosys Hiring For Customer Support & Service Desk Details
Job Role: Customer Support & Service Desk
Company Website: www.infosys.com
Qualification: Graduate
Experience: Freshers/Experienced
Batch: Recent Batches
Salary: As per company standards
Location: Bengaluru, Pune
Last Date: ASAP
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Roles & Responsibilities
Below are the Roles & Responsibilities –
- Offer customers first-class resolution Identify and resolve technical difficulties, elevating more complicated issues to higher-level help when required.
- Provide outstanding customer service by being quick to acknowledge problems, demonstrating empathy, and speaking positively.
- Develop a relationship with clients by paying attention to details, communicating clearly, and actively listening.
- Effectively address client objections and concerns to guarantee a seamless and fulfilling settlement. In the service management system, record and monitor client communications and technical problems.
- Keep abreast with market developments and product expertise to deliver precise information and assistance.
- To improve technical and customer service abilities, take part in continuing education and upskilling initiatives.
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Required Skills & Qualifications
Below are the Required Skills & Qualifications –
- Outstanding communication abilities to handle and resolve client concerns via mail, chat, or phone conversations.
- It will be advantageous to have prior experience with ticketing systems like Service Now, Remedy, and Control M.
- Experience using speech skills to answer questions about any of the following: drivers, O365, Active Directory, VPN.
- General understanding of cloud computing, networking, and productivity apps like Microsoft Office products, as well as general support knowledge of operating systems across multiple platforms.
- Available to work around the clock and in an office setting.
- Analytical problem solvers who can comprehend problems and address client concerns.
- Quick thinking and problem-solving abilities to take responsibility for and fully and independently address customers’ concerns.
- Being proactive and demonstrating the highest regard for clients’ time.
- Effective time management and making sure every interaction with clients adds value.
- Work from the office.
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How To Apply For Infosys Hiring For Customer Support & Service Desk
The link below will allow all interested and qualified applicants to apply online as soon as possible.
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